David Byrd
Chief Marketing Officer for ANPI
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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May 16, 2012
I am in Chicago most of this week for a myriad of different meetings. The primary one is to attend International Telecoms Week (ITW). Most of you know Broadvox as a SIP Trunking service provider but our legacy is as a carrier’s carrier or wholesale SIP Termination and Origination business. In fact, nearly a third of our wholesale business is generated by terminating traffic in the US, Puerto Rico, the US Virgin Islands, and Canada.
A Sea of Change
May 14, 2012
Not one to order surf n’ turf, I surprised myself when I recommended that for Friday dinner. Gay agreed and I grilled a lobster tail and porterhouse steak, both season with Greek inspired herbs and spices. A block party was planned for Saturday and we decided to make potato salad, deviled eggs, cookies, smoked salmon, smoke cheddar cheese and grilled Italian seasoned chicken. Rain cancelled the party but the grandkids came over and helped us consume the food.
The Internet, Broadband, 4G and Jobs
May 11, 2012
As I earlier communicated this week, I listened to an economist indicate that while the Internet is creating jobs it is doing so at a pace that is far lower than those created by the manufacturing industry. While intuitively this seems true, given our role in expanding the use of the Internet and IP communications, I believe we should know what effect our daily efforts to deliver VoIP / SIP trunks is having on job creation. Interestingly, I finally, found research that quantifies the number of jobs created as a result of the interplay between the Internet, broadband and the transition from 3G to 4G on job creation. The research study, “The Employment Effects of Advances in Internet and Wireless Technology: Evaluating the Transitions from 2G to 3G and from 3G to 4G” by Robert J. Shapiro and Kevin A. Hassett offers some concrete facts, figures and analysis to quantify such job creation.
Internet Job Creation
May 9, 2012
Generating a blog three times a week that delivers information to you that is useful in conducting your business and of interest to me can be difficult. However, sometimes, like today, I come up with a very useful topic only to discover I can’t do sufficient research in the 1 hour I allow for this task and fully understand and discuss the chosen topic. We all can agree that the Internet and IP Communications has changed the way we work, communicate, entertain, travel and on and on. It is also easy to see where Internet related business is contributing to the GDP of most nations in a positive fashion.
Smoking, Frying, Grilling and Spying
May 7, 2012
On Friday I mentioned that I was smoking 28 pounds of bacon, 17 pounds of cheese and 17 pounds of salmon. That’s a lot of smoking and since it was also Cinco de Mayo weekend and that meant indulging in a lot of Tex-Mex food. While I cooked some basic breakfasts, I mostly smelled of hickory smoke the entire weekend. That is until Sunday.
Random but Pertinent Thoughts
May 4, 2012
Ericsson leads in the world of wireless.
Amazon Kindle Fire is the most sold Android tablet but sales have fallen from 4.8 million in 4Q2011 to 750,000 in 1Q2012.
SBCs and ESBCs are important to the success of VoIP and SIP with Sonus and Acme Packet leading the market.
Apple has more than a winner in the iPad. It has market dominance.
It's a Monday, Wednesday
May 2, 2012
A few of you may have noticed there was no blog on Monday and therefore no recipe. Let’s just say my Monday started off with a few unexpected turns and writing the blog was briefly interrupted. It was a great weekend for food I cooked Cocoa Infused French toast with sautéed pears, prime rib with iceberg wedge salad and poached salmon in a creamy wine sauce with wild mushrooms and peas. Last night I made four Indian dishes, a traditional Rogan josh, butter chicken, beer braised beef with vegetables and coconut milk, chicken green masala curry with yogurt.
How do You Wireless?
April 27, 2012
Earlier this week the astounding numbers regarding Apple’s iPhone and iPad sales created a surge in their market cap moving the stock from $560 per share to $610 in twenty four hours. Also, benefiting from the sales of these products were Verizon and AT&T although actual activations were down quarter over quarter. It seems the only carrier to actually see their subscriber base grow as a result of iPhones sales was Sprint. However, the increase did not improve their revenue side of the ledger.
You're Fired
April 25, 2012
That’s right! “We regret to inform you that your position with the company has been eliminated. Please pack your belongings and leave the building immediately.” Okay, I exaggerate, the actual message was “I would like to take this opportunity to thank you and wish you all the best for the future.” Except it wasn’t true. Someone in the Aviva Human Resources department sent the goodbye email to the entire company rather than the one person for whom it was destined.
Have a COW, Man!
April 23, 2012
This is my favorite time of year in Dallas with the fall second. The reason is simple. Sunny weather and we can be outside to enjoy it. Summer in Texas can be brutal with 100 degree days quite common.
