December 2008 Archives

Best Practices for a Remote Workforce

December 29, 2008 7:28 PM | 0 Comments

This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views expressed in this blog are Margulies' and do not necessarily reflect the views of Oracle.

 

CaaS: A Big Telecommuting Enabler

 

Communications as a Service is the right concept for at-home and remote workers. With applications ranging from contact center, customer relationship management and content management, thousands of job functions can be virtualized. Continue Reading...

Postcards from the Centrex Edge

December 3, 2008 12:05 PM | 0 Comments
This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views expressed in this blog are Margulies' and do not necessarily reflect the views of Oracle.
 
Centrex: A CaaS Heritage
 
Centrex service is an excellent example of how CaaS-based offerings are successfully married to enterprise-based, on-premises applications. New York Telephone realized this 40 years ago.
Continue Reading...
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