social networking tag

5 result(s) displayed for social networking (1 - 5 of 5):

Customer Service and the Social Media Imperative

What do Proctor & Gamble, IBM, and Wells Fargo have in common? These companies are consciously leveraging social media. For years, social media has been useful for one-to-one communications and self-promotion, but now the customer service implications are too important to ignore. Full Story

Posted on February 17, 2010 4:36 PM

New Years Resolution: Reinvent Your Customer Service

Some argue you cannot cut costs and keep customers happy at the same time. I say that's just a lazy attitude. Resolve to reinvent your customer service in the coming year. There's many ways to optimize your customer service operation to cut costs. You can also do many things to make customers happy. Some initiatives will do both at the same time. Here's a few examples to get you started. Full Story

Posted on December 18, 2009 12:01 PM

Modality Myths that Just Won't Die

The death of the phone - oft-touted as being just around the corner - is pure hyperbole. The web's been around for over 20 years. The phone over 100. The phone represents a temporal experience, the web a spatial one. And now there are hybrids. Neither one will be going away. That is, unless humans decide to stop speaking altogether. Full Story

Posted on November 13, 2009 5:43 PM

Top Five Mistakes to Avoid in Service Planning

Over the years, we've witnessed many ill-fated services fail. And they run the gamut from dial-a-date to virtual contact centers to voice messaging service bureaus. Technically, most of them worked OK, but there are critical planning mistakes to learn from. Full Story

Posted on September 23, 2009 8:17 PM

Social Networking - Hamburger Helper for Customer Service

The Social Networking phenomenon has signaled a sea change in consumer behavior and provided lessons for enterprise purveyors of customer service. And the self-publishing models touted by Twitter, FaceBook and even LinkedIn act as a present-day wake-up call for SaaS and CaaS-based business users who care to learn from the consumer. Here's how it all comes together. Full Story

Posted on August 11, 2009 2:50 PM