A BusinessWire article today appears on TMCnet outlining the benefits of Singapore as a BPO (business process outsourcing) site of interest. The article cites the fact that it has the lowest business risk "scores" of any Asian country, coupled with the region's strongest intellectual property laws.
The full article is here: http://www.tmcnet.com/usubmit/-singapore-meets-demand-high-end-multisourcing-offers-specialized-/2005/oct/1199178.htm
TES
Convergys, celebrating its fruitful half-decade in Alberta, is holding its five-year anniversary celebration today (Thursday, October 27) at its 38th Avenue and Millwoods Road facility. The celebration will honor the nearly 3,000 Convergys employees in Edmonton, Red Deer and Lethbridge, for their contributions to the company’s success. TES
Salesforce.com today announced the addition of a new member to the on-demand CRM company's Board of Directors: Shirley Young. Young is a former corporate VP of General Motors; she now runs her own business advisory company.
She is also currently a director of TeleTech Holding, Inc.
TES
But the oil industry would prefer you "not focus on that." They're good guys...really...they're there to help you.
This article appeared in the Washington Post today: http://www.washingtonpost.com/wp-dyn/content/article/2005/10/25/AR2005102501655.html
That industry's "feel good" slogan ought to be:
"Screwing You, With A Smile, For Over 100 Years"
A new survey has found that more than half of public companies have changed their "revenue recognition policies" in light of Sarbanes-Oxley legislation. (Rather than, for example, go to jail.)
Sarbanes-Oxley was put in place to stop companies from cheating on their financial reporting to boost stock prices and personal perks (paging Enron, Adelphia, WorldCom and others).
Apparently, it's working.
TES
Verizon is the top of the heap for customer service, according to VocaLabs (www.vocalabs.com).
Now...I'm a Verizon customer. And if that's the best customer service there is to be had in the wireless arena, I'm terrified. What do the OTHER providers do to rank below Verizon...beat their customers with rusty medieval weaponry?
TES
SAP today announced it's extending its "Safe Passage" migration program to Siebel customers. This would apply to SAP's mySAP CRM product. Siebel, currently having its user conference in Boston, is likely to come back with a choice response to SAP's challenge. Watch this space.
TES
Rumor has it that Onyx Software is offering cash to companies willing to migrate from Siebel to the Onyx solution.
It's like the old days...when you opened up a checking account, you got a free blender. Have the CRM providers considered offering household appliances to tempt customers?
TES
But wait! I'm still waiting for my $24.6 million in oil money, to which I'm entitled since I recently discovered I'm the long-lost relative of president's cousin's ex-girlfriend's dental hygienist.
Will this new crackdown affect my payout?
http://news.tmcnet.com/news/-nigeria-outlaw-e-mail-spamming-/2005/oct/1193202.htm
TES
I was in Walmart this afternoon at lunch time. It's not a place I like to be. The following example of brilliant customer services is only one of the reasons why.
Place/time: Walmart, Norwalk, Connecticut, 1:00 pm
The scene: Many shoppers, many carts, children screaming louder than the laws governing sound waves should allow, and exactly one check-out open. The cashier at Checkout Number Five is trying to figure out what to do with a customer's check. Apparently, processing it, closing the transaction and moving on the next customers is inexplicably low on her list of "Things To Do With This Check."
An elderly man in front of me in the epic Line At Checkout Number Five noticed my grimace and laughed. "They're like this all over the country," he said. "And you see that sign on the wall that says, 'Tell Us What You Need'"? He laughed.
After The Check was finally processed and my shopping neighbor-in-pain had checked out, he approached the manager. "I'll tell you what I need...I need you to open more cash registers."
The manager, who clearly had delusions of adequacy, said, in a snotty voice, "Sir, do you want to come work here? I'd be glad to have you. We need the help."
Has anyone explained to this woman that WE DON'T NEED TO SHOP THERE? It's not like they're delivering electricity and we have no other options. We're not shopping there to do her a personal favor.
I realize she's probably overworked and underpaid, so I'll skip blaming her and blame Walmart corporate. Low prices only go so far in attracting customers.
Somebody forgot to tell Walmart that CRM does not stand for Customer Repellency Methodology.
TES
Interactive Intelligence today announced that it has won a "Best of Show" award at the International Call Center Management Conference & Exposition (ICCM), which took place the week before last. The award was given to Interactive Intelligence's product, intelligent multisite routing software Interaction Director, in the VoIP Applications category.
TES
Did anyone spot this on Reuters? Another wonderful and useful example of German efficiency and the fact that they take good beer very seriously.
TES
BERLIN (Reuters) - Fans of non-stop drinking may soon be able to cut down on time wasted ordering refills, thanks to a beer coaster that can tell when a glass is empty.
The coaster, fitted with sensors, measures the weight of the beer and sends a signal behind the bar when it's time for a refill.
Anxious drinkers can also attract the attention of staff by waving the plastic mat, thanks to a motion sensor.
It was invented by students Matthias Hahnen and Robert Doerr for a project at the University of Saarbruecken in southwest Germany.
The device has attracted the attention of beer vendors in North America, including a leading Canadian brewer, according to Michael Schmitz, one of the supervisors of the project.
"They wanted to know if they could use it or make it themselves," he said. "The prototype cost about 84 euros to make one but if mass produced, it could be done for around 10 euros."
VXML platform provider VoiceGenie announced three new customers this morning, in conjunction with some of its partners. Among the new customers:
* The Austin, Texas Transit Authority (with partner Ontira Communications);
* Tuition Management Systems (with Nuasis); and
* mobilkom austria, Austria's leading mobile provider, which is using the VoiceGenie platform to deploy IVR.
TES
Salesforce.com appointed a new board member today, in the form of Craig Conway, the former head of PeopleSoft.
Conway is recognized as one of the "Top 25 Managers" by BusinessWeek, "Ten Most Influential People in High Technology" by Computer Business Review, and "Fifty Most Powerful People in Networking" by NetworkWorld magazine.
TES
I just got an e-mail from some guy in Nigeria, telling me that since I'm his next of kin, I get to inherit the $22.4 million oil fortune that he's trying to get out of the country.
Next of kin to a guy in Nigeria? I need to have a serious talk with my parents -- clearly, they're withholding information.
TES
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