| Contact Center/CRM Views and Analysis

May 2007

You are browsing the archive for May 2007.

"Top 10 In The World" Spammer Arrested

May 31, 2007

You've probably never heard of 27-year-old Seattle-based Robert Alan Soloway.

But he knows you.

He has helped legions of people try to sell you Viagra, miracle weight loss cures, hair regrowing serum, vitamins and Canadian drugs. He's helped people inform you that you won the lottery in countries you've never visited He's the enabler who lets people pretending they are your bank contact you because they just happened to forget your account number and need you to remind them. Oh...and your PIN and your mother's maiden name, while you're at it.

Offshore Threat Exaggeration

May 17, 2007

Newsweek's Robert Samuelson has written an article viewable on MSNBC today called "Debunking The Great Offshoring Myth." Samuelson points to research that indicates that a very small percentage of U.S. layoffs are due to jobs going to locations like India and China.

Read the full article here


Interactive Intelligence Q1 Financials

May 1, 2007

Interactive Intelligence today posted its first-quarter financials for 2007...with some very impressive results.

The company reported record total revenues of $24.2 million, which represents a 35 percent increase from $17.9 million in the first quarter of 2006.

Said Interactive Intelligence CEO Dr. Donald E. Brown, "Our revenue growth in the quarter outpaced both the market and each of our primary competitors. Sales were solid in all three of our core geographies and our newer offerings gained further momentum by complementing strong sales of our flagship Interaction Center Platform. We continued to invest heavily in development and other areas in order to seize the opportunities we have in the rapidly growing market for IP telephony products.”

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