| Contact Center/CRM Views and Analysis

September 2010

You are browsing the archive for September 2010.

NBC's Outsourced: Amusing, Little Edgy, Mildly Inaccurate, Has Possibilities

September 28, 2010

As one who has covered and worked in the contact center industry for the past 15 years I admit I had my reservations about NBC's new show Outsourced

I was surprised--as were many others--that a major network would take on a topic: offshore outsourcing, that have caused a lot of American individuals and their families hardship. Yet it is an industry that while publicly visible--we all deal with contact centers including those in other countries--that is insular with its own unique practices and technologies. Even the executives of firms with in-house contact centers would be hard pressed to outline and explain them.

Featured Events