Better-Than-Expected Teleservices Financials

Cable Company IVR Crimes

First-Call Resolution Podcast

Marketing Salaries Guide

Call Center Life Saver

Canadian Call Center Woes

Another Upside To Virtual Call Centers

Call Center Space Availabilities

Feeling The Love From Offshore Outsourcing

Improving Capacity Through Virtual Call Centers

Call Center Jobs: Here Today, Gone Tomorrow

Tight Retail Return Policies

The ATA Position On Do-Not-Call

2007 Outsourcing Market Trends

B-to-B Telemarketing

Outrageous (Call Center) Interactions

Agents And I.D. Theft

Is Your Call Center Ready?

Offshore Coming Back Onshore

The Year Of the Home Agent

Self-Regulation Is The Answer

When Open-Source Isn't Open

TMCnet's Call Center Credentials

Power of Direct Marketing

Teleperformance USA Renews First Client

Online Bill Payment

Companies Expect IT Projects To Fail

The Hispanic Marketplace

Fed Do Not Call List Upheld

Disney Customer Service

Buyer's Guides

How Not To Do Customer Retention

Low Call Center Expectations

"Top 10 In The World" Spammer Arrested

Offshore Threat Exaggeration

Interactive Intelligence Q1 Financials

SugarCRM Announces Developer Conference

Pioneering IP Contact Centers

Disconnect From Customer Reality

Dreaming Of Headsets

Show Your CRM Excellence!

ClientLogic/Sitel To Become Sitel

Annoyed Germans, Irritated Brits

Entellium Ranks High For CRM

Product Release Timing

Forrester Says Oracle/Siebel CRM Tops

Suing Telemarketers

Convergys CEO To Retire

Call Centers Prefer Unified Solutions

Interactive Intelligence's Record Results

Verint & Witness To Merge

Teleperformance Reports Strong Growth

Enkata Reports Strong Growth

Vista's Speech Rec Troubles?

Hosted Speech Takes Off

Customer Service Madness

Voxify Announces New CEO; Chairman Of The Board

New Facilities For Convergys

Entellium Honored By Frost & Sullivan

Targus Expects Strong Growth For 2007

Teleperformance Makes German Acquisition

New GM for Onyx

Accent Reduction

Reverse Telemarketing

Paper Customer Service

3,000 Miles From Your Burger

Burger King Parody

Saving Customers

Mobile CRM

RightNow Names President Of Field Operations

Calling All Teleservices Providers

Outsourcer Owes Back Pay

Witness Systems' blog

East Europe BPO

Webinar today

Who's Who In Teleservices

Tomorrow's Webinar

A Patent For E-Learning?

Onyx Says "I Do"

Call Center Confusion For Medicare

Verint Acquires Mercom

The IP Contact Center Technology Pioneers

Customer Chaos: DirecTV

Outsourcing To Egypt

Veteran ID Theft

RightNow Acquires Salesnet

New Call Centers

Nice Acquires IEX

Customer Service E-mails Acquires Sendia

Skills-Based Routing

Aspect Is Now Complete

Impulse Buying Doesn't Work For Technology

IP-Based Call Centers

Largest Union Chooses SER

Kudos To Convergys

Filipino Call Centers To Grow

Aspect Leads In Magic Quadrant

Aspect Does Outbound

Dialers On EBay

Outbound Provider: Last Call

Getting More Call Center For Less

Credit Freezing

Quit Sabotaging Your Customers

Calling All Outbound Solutions

Press Zero Anytime

Remote Support Webinar

Ancient History: CTI, Dialers

Call Center Sitcom

West Buys Raindance

Inbound Regulation

Hosted Call Handling

CEO Of The Year

Busted By Parrot

Promotion At Toshiba

Promotion At Symon

Call Centers On Mars

Knowlagent's CEO Speaks

Knowlagent Is Fine, Thank You

Regulation & Politicians

Disaster? What Disaster

Knowlagent Shutting Down?

Impatient Customers

Disaster Recovery

Go Away, Customers

CRM Builds 72,000 Sq Ft House

UK Telemarketing Fines

Singapore For BPO

Convergys Celebrates 5 Years In Alberta

New Board Member

Verizon Tops Customer Service?

SAP Tempts Siebel Customers

Onyx Offers Cash To Siebel Customers

Walmart Customer Service

Interactive Intelligence Wins Best Of Show

VoiceGenie's New Customers

New Board Member For

20% Customer Churn For Data-Compromised Companies

ClientLogic Wins Visage Mobile Contract

The Call Center World Shrinks

Aspect Software Is Born

Former Accenture CRM Head Joins

Press 1 If You're Not An Idiot

UniPress Adds To Footprints

Voice Print Opens London Office

RightNow's Gianforte Weighs In

CRM Wars: Episode IV, The Enterprise Strikes Back

Teleservices Blog

Proficient Systems Tops In Georgia

Altitude Software In Mexico

Salesnet Celebrates "25"

NetSuite Announces New Customer

Afternoon Tea

Unisys To Service Venezuelan National Telephone

Opus Group's New Customers

Aspect Name To Be Retained

Nuasis Integrates With Aspect?

Genesys Expands Presence In Australian Teleservices Agency's Gold-Star Q2 Results

HDI Announces New President And COO

Frost & Sullivan Honors BeVocal

Student Loan Provider Brazos Picks Compliance 360 To Announce Financials On Wednesday

Empirix And Audium Partner For VXML Testing

FrontRange Releases IPCC 5.0

Exclusive Interview With Concerto CEO Jim Foy

Envision Announces Strong Growth; Frost & Sullivan Award

Accenture Study: Well, Duh

Contactual Available In Japan

Teleservices Agencies: Get Listed In October CIS

Neteller Awarded Contact Center Employer Of Choice Gold Award

ChoicePoint Reports Flat Earnings

MCI Eases Global Call Routing

Empirix And Genesys Offer Testing Solutions For Genesys Voice Platform

Layoffs At HP Expected

Siebel CustomerWorld 2005 Announced

David Sims' "India Versus China" Thoughts

We Want Your Opinion: Who Is The "Best-in-Class"?

Hispanic Teleservices Corp's Kit Cooper Ernst & Young Entrepreneur of the Year

Vodafone Pulls It Together With Jacada Fusion

Call Centers' Hunger For Actionable Data Drives Profits For Inova's Real-Time Reporting Solutions

Shocking Evidence That Outsourcing Actually Works

Aspect Releases Uniphi Suite 6.1; Integrates eGain E-mail

The Birth Of Workforce Optimization

In-Stat Study Notes Telecom Focus On U.S. Ethnic Communities

Call Centers: Please Stop Asking For My Phone Number

Drowning In Reports? Leverage Customized Business Intelligence

FrontRange To Throw Its Hat Into The Hosted CRM Ring

Calling All Teleservices Agencies: Get Listed In The "Who's Who"

267,000 Subscribers Can't Be Wrong

SugarCRM: The First Open-Source CRM

How Exactly Is Outsourcing To China Going To Be Better Than Outsourcing To India?

Data Brokers Doomed To Walk The Same Path As Outbound Telemarketing

Verizon To Team With Genesys To Offer Hosted IP Contact Center Services

SAP Shows Up In The Same Prom Dress As Siebel

SAP Announces mySAP CRM Update At SAPPHIRE '05

A Great IVR Story

Siemens Continually Recognizes Fertile Ground With SMBs

What Is "Homeshoring"?

Companies Readying For The Leap To Speech

Ready For Do-Not-Fax Legislation?

Some Stats From The Top 50 Teleservices Agencies Ranking

The Shifting Speech Technologies Industry

Financial Services Offshoring On The Rise

Hosted CRM Plus A Little More

Shocking News: CRM Doesn't Implement Itself

GeoLearning CEO Finalist For Ernst & Young Entrepreneur Award

Gryphon Offers Regulatory Update

India's Largest Outsourcer Reports 58% Growth

Federal And State Teleservices Legislation Update

Staying Current With Compliance

Dictaphone Selling Call Recording Business To Nice Systems

Altitude Software IP-enabling Altitude uCI

Sendia Improves Wireless Delivery Of

A Vindication For Home Agent Programs

Talisma Acquires

Comcast And Customer Disservice

CEO Of Top 50 Stalwart NOVO1 Honored

StarTek Ousts CEO Meade

Would-be Phishers Foiled By Grammar Inabilities

Customer Service E-mail as a Marketing Tool

Welcome To America: Now Put Your Hands Up And Face The Wall

Phishing And Corporate Responsibility

On-Line Technologies Releases Call Center Solution

Does Nyah-Nyah Marketing Really Work?

Turning Banking Call Centers Into Relationship Centers