Aspect Software today announced the general availability of its Aspect Enterprise Campaign Manager 2.0, which is an outbound campaign strategy management and call optimization product. In an era when even companies that do primarily outbound don't want to be known as companies that do outbound, it's nice to see continued innovation in this area. I have been busy compiling the "Outbound Technologies Roundup" for the upcoming April edition of Customer Interaction Solutions, and I was bowled overy by how many companies are still aggressively pursuing...and succeeding...by focusing on outbound technologies and services. It's also a fallacy that the only growth in outbound is overseas...evidence from this year's Top 50 Teleservices Agencies Ranking proves that U.S. domestic outbound is alive and well. To read about Aspect's release in detail, visit today's TMCnet article on the topic or www.aspect.com. TES
Aspect Does Outbound
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