Canadian Call Center Shut-Down

We've noted, via various news reports recently, that several large American call center operators are shutting down Canadian call center operations because the weakness of the American dollar against the Canadian dollar means there is no longer a cost savings to locate a call center "nearshore" in Canada.

West Corp. is the most recent company to fold up a Canadian call center. The Omaha, Nebraska-based company plans to shut down a call center in British Columbia by summer, putting 450 workers out of a job.

New article about the shut-down can be found here.

TES
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March 13, 2008 3:34 PM | 0 Comments

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