The End Of Customer Service

This week's TIME magazine has on its cover "10 Ideas That Are Changing The World." Number one on the list is "common wealth": sustainable development, ecologically sound industry, population stabilization. The number two world-changing idea? The end of customer service, thanks to both increasingly sophisticated self-service technologies and increased customer willingness to use these technologies.

Read "The End Of Customer Service" here.

TES
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March 20, 2008 2:24 PM | 0 Comments

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