Call Center CRM News Blog TMC

Call Center Life Saver

March 3, 2008
Next time you're getting heated with a call center agent, calm yourself down by thinking about this story: a man telephones a call center for a routine address change. While on the phone, he suffers a massive brain hemorrhage. The call center agent, recognizing the threat, calls emergency services and provides them with the caller's home address (which she has on her computer screen). Emergency services saves the man's life.

OK...maybe it's not a COMMON scenario, but it happened recently.


Related Tags:

Listed below are links to sites that reference Call Center Life Saver:

Trackback Pings

TrackBack URL for Call Center Life Saver:

Comments to Call Center Life Saver

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)