2007 Outsourcing Market Trends

| Contact Center/CRM Views and Analysis

2007 Outsourcing Market Trends

Outsourcing consultancy TPI keeps track of outsourcing trends across the globe and releases results on a quarterly basis.

This year's wrap-up for 2007 revealed a couple of interesting trends...with mixed results.

The fourth quarter of 2007 was the best since 2005 for number and annualized contract value of mega-relationships; however, the momentum insufficient to overcome early year softness; there were fewer total contracts and lower total contract value in 2007 compared with 2006. Interestingly, EMEA (Europe, Middle East, Africa) outsourcing surpassed the Americas for the first time in number and value of outsourcing contracts.

To view the presentation of the results for 2007, click here.

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