3,000 Miles From Your Burger

| Contact Center/CRM Views and Analysis

3,000 Miles From Your Burger

"Restaurants count on the drive-through business for about two-thirds of all sales. Every second counts in the race to deliver food faster. At the Wendy’s stores that use call centers, drive-through transactions are expected to be completed in under 90 seconds."

So how to keep the orders flowing and make sure you have a regular supply of well-spoken, minimally accented employees to take orders for Wendy's cheeseburgers? Outsource, of course. In this article from Mumbai's Financial Express, the Wendy's agent is across the country. In many other instances we've seen in the news lately, that agent can be located anywhere in the world.

Read the full article here: http://www.financialexpress.com/fe_full_story.php?content_id=146131


Featured Events