...in its full circle of contact center product offerings. The company announced today it has acquired a call recording/monitoring/quality management solution from Illinois-based SophistiCom Technologies. This company will now be very, very hard to beat in the call center space. The full article is here: http://www.tmcnet.com/channels/contact-center-products/articles/883-aspect-acquires-last-puzzle-piece-call-recording.htm

TES