Next time you're getting heated with a call center agent, calm yourself down by thinking about this story: a man telephones a call center for a routine address change. While on the phone, he suffers a massive brain hemorrhage. The call center agent, recognizing the threat, calls emergency services and provides them with the caller's home address (which she has on her computer screen). Emergency services saves the man's life.
OK...maybe it's not a COMMON scenario, but it happened recently.
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