According to TCS’ first annual survey on IT services delivery:
- 62 percent of organizations experienced IT projects that failed to meet their schedules;
- 49 percent suffered from budget overruns;
- 47 percent had higher-than-expected maintenance costs; and
- 41 percent failed to deliver the expected business value and ROI.
I smell opportunities for forward-thinking IT service delivery providers.
Check out the full summary on TCS's Web site: http://www.tcs.com/AboutUs/Research_survey.html
TES
It is sad that so many IT projects fail.
For me the two biggest reasons are
1. Inability to map customer requirements to the project (I mean the end customer and not the internal customer).
2. Lack of training internally. If people are trained they are much more likely to use the system (oh, and the training needs to come with some enthusiasm as well).