Congrats, Interactive Intelligence, For Becoming #1 in Unified Communications

| Contact Center/CRM Views and Analysis

Congrats, Interactive Intelligence, For Becoming #1 in Unified Communications

It couldn't happen to a nicer, more deserving, and innovative firm.

Interactive Intelligence has been rated, according to Datamonitor, the top unified communications (UC) vendor by North American contact centers who chose it as the one "they most trust to deliver a UC solution."

Datamonitor's "Business Trends: Contact Center Investments in Developed Markets (Customer Focus)" report, which released the finding, also showed Interactive Intelligence as the favored UC vendor by larger enterprises worldwide and as the highest rated UC vendor for delivering solutions to the communications vertical. The study cited among the top characteristics enterprises look for in a UC vendor are an 'all-in-one' contact center solution, a strong combination of technology and services, and "best-in-class" IM.

Information for the Datamonitor "Business Trends" report was collected via phone surveys of 150 contact center managers from companies throughout North America and Western Europe. Contact center manager respondents represented companies within the financial services, communications, travel and transport, and retail verticals  Interactive Intelligence did not sponsor the report and had no input in the questions asked, or the selection of the companies surveyed.

"Interactive Intelligence is well known as an all-in-one contact center solutions provider in North America and has been able to use that to its advantage in gaining mindshare among respondents," says Datamonitor associate analyst and report author, Aphrodite Brinsmead. "The company has a number of deployments with major companies like Eli Lilly, Fujitsu, Oracle and RIM and continues to demonstrate growth on an annual basis."
Keep up the great work!

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