Contactual Available In Japan

| Contact Center/CRM Views and Analysis

Contactual Available In Japan

There is news this morning that San Mateo-based Contactual (formerly White Pajama) has found a distributor in Japan, Vitstage, to distribute the Contactual solution to the Japanese market. You'll recall that Contactual was one of the first hosted-delivery contact center solutions available to the market. (Vitstage plans to co-market and co-brand the Contactual solution with its own product, inspirX.) This makes Contactual's second international licensing agreement.

Both companies seem to be banking on the increasingly popularity of the hosted delivery method for contact center software. The full release is below.





Contactual and Vitstage Work Together at Rapid Pace to Launch a Co-branded Product in Japan


San Mateo, Calif. and Tokyo, Japan  – July 26, 2005 – Contactual, Inc., a leading provider of on-demand contact center solutions, and Vitstage, a Japanese leader in information technology solutions for contact centers, today announced that Vitstage will be hosting, selling and managing a hosted contact center, licensed from Contactual.  The co-branded “keepa contact center application will be connected with the Vitstage inspirX solution, already known in the Japanese marketplace. 


“We are very pleased to announce this non-exclusive relationship – Contactual’s second International licensing agreement in the first half of 2005,” said Mansour Salame, Founder and CEO, Contactual. “Vitstage is clearly an IT trend-setter in Japan.  Introducing our co-branded product into the Vitstage business product line has been remarkably smooth, and Vitstage has proven to be especially nimble and adept at learning the nuances of the hosted call center business in America.”


Today’s announcement comes as Contactual and Vitstage wrap up market-entry strategic planning and intra-company engineering development in Japan and Silicon Valley.  Both companies are optimistic about the growing worldwide demand for hosted contact centers.  Contact center industry analysts expect the worldwide market for hosted contact center services to grow to several billion dollars by 2008.  According to Vitstage, the decision to license the Contactual OnDemand Contact Center was based on the platform’s business fundamentals.  


“Contactual has built a VoIP and SIP based hosted contact center from the ground up, using industry-standard hardware, and leveraging open source technologies.  These attributes are critical from a licensing standpoint,” said Hayato Maruyama, President, Vitstage.  “After reviewing the business fundamentals at Contactual, we realized that the potential for this product is strong in Japan, and worldwide.  And, after working with Contactual on a business knowledge-share, we believe that the recent Contactual US market success could be emulated in Japan.” 


Vitstage will reveal feature and functionality details of the contact center platform service “keepa” by Contactual along with distribution and availability information in July 2005.


About the Contactual OnDemand Contact Center

Over the past five years, Contactual has developed a feature-rich on-demand contact center application that leverages state-of-the-art technologies, like VoIP, SIP and Linux.  Contactual has identified the key features that any call center needs, and delivered, without impacting Contactual’s industry-leading standards for reliability, scalability and ease-of-use. Feature examples include, but are not limited to:

·         Multimedia Interaction Router/ACD

·         Multimedia switch

·         Real-time reporting and monitoring

·         Call recording and monitoring

·         Interactive Voice Response (IVR)

·         Computer Telephony Integration (CTI)

·         Chat

·         Co-browsing

·         Knowledge Base

·         Self Help

·         Web Administration


About Vitstage

Vitstage Co., Ltd. was founded in 2000 as the information technology solution provider for customer relationship management. The company is a member of Virtualex group that provides a mixed business model of consulting, outsourcing, and information technology. Vitstage provides various software packages and system integration/system management services with the specialty of contact center operation and the state-of-the-art technology.


About Contactual

Contactual was founded in 2000 as White PJ, Inc., with the goals of reducing costs and eliminating the risks companies face when deploying customer service automation solutions by creating the best hosted contact center solutions. The White PJ customer service automation center quickly established itself as an award-winning solution for small and medium call centers. In 2004, White PJ executives grew the business through an expanded product distribution strategy that leverages the product’s key advantages of scalability and reliability to sell through global licensees, wholesalers and telco partners, as well as direct sales.  With hundreds of companies using the Contactual OnDemand Contact Center, the company has matured and emerged as the leader in on-demand contact centers for in-bound contact center deployments.  To match the new business strategy, a new company name (Contactual) was selected in the fall of 2004. For more information, visit

Featured Events