A Dimension Data study has revealed that North American contact centers have failed to keep up with the rest of the world in security and disaster recovery preparedness. Apparently only 29% of North American contact centers surveyed have tested disaster recovery plans, compared with Asia-Pacific and Africa/Middle East at 45% and 49% respectively, and Europe at 31%.

Ya'd think after the summer we had, disaster recovery would be a little higher on the list of priorities for the North American call center market?

Get more info here: www.dimensiondata.com/na

TES