East Europe BPO

| Contact Center/CRM Views and Analysis

East Europe BPO

Many North American companies have found success and value outsourcing their customer care needs to India and the Philippines. Traditionally, though, Southeast Asia has not been an ideal choice for Western European countries, since European language skills outside of English are scarce in Southeast Asia (with the exception of Spanish in the Philippines).

As a result, Eastern Europe is really heating up: Poland, the Czech Republic, Romania and Hungary, for starters. We've even seen large Indian outsourcers actually subcontracting their business to Eastern Europe (see this article the Czech Business Weekly), a region that is still inexpensive compared toNorth America or Western Europe in terms of outsourcing, but has the language skills Western European countries need.


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