Go Away, Customers

| Contact Center/CRM Views and Analysis

Go Away, Customers

I do a lot of online bill paying...my credit cards, my utilities, my telecom bills. But I have found that with all the various sites I deal with, companies large and small, some portion of the Internet transaction, whether it's the ability to view a balance or pay a bill, is "down" about 10 percent of the time. "Sorry! That function is not available now!"

Think of a retail store, such as a supermarket, that is closed one in ten times you tried to shop there. "Sorry! We're cleaning up spilled applesauce in aisle five. Come back later!"

I don't see a difference.


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