Operating in the (what's becoming) highly regulated outbound (and inbound, for that matter) contact center industry is increasingly like navigating a mine field. In this case, however, the mines are $11,000 fines per violation of a rule or regulation pertaining to the amended Teleservices Sales Rule passed over two years ago. In addition to federal compliance, there are numerous and ever changing state rules to be observed. If you were compliant two years ago, or one year ago, or even a few months ago, you may not be now.
Gryphon Networks has released its latest "Gryphon Advisory," a newsletter that updates the industry about what's new and necesary in compliance. The newsletter may be viewed here: http://www.gryphonnetworks.com/downloads/newsletters/2005_04.pdf