IT Expo West--and IP--is Hot!

| Contact Center/CRM Views and Analysis

IT Expo West--and IP--is Hot!

Forget about the economic cooldown: the IP solutions market is hot!

As proof, Rich Tehrani reports in his blog that over 90 percent of booth space at Internet Telephony Conference and Expo West (IT Expo), which is being held Sept.16-18 in Los Angeles is sold out.

Few other technologies have the ability to deliver both cost savings and quality service as the IP-enabled applications and tools, which now support nearly every facet of contact center operations: from routing to recording, to CRM, and to linking home-based agents.

If you are a contact center executive you will find a strong ROI from attending IT Expo even with higher airfares and gas costs, You will pick up insights from a great roster of speakers and from finding out firsthand about IP-enabled products and services from exhibitors.

What you will discover will help your operations grow customer bases and revenues and lower costs. For there is nothing like being at an event and a show to learn, network, and try out new ideas, make contacts, check out the latest solutions, and to find the answers that you are seeking.

If you are a solutions firm and have not yet made up your mind whether to exhibit I invite you to check out the value prop ASAP and sign up before the space is all sold out.

I've been covering and attending shows in this industry for nearly 13 years and it is rare that I've come across an event like this with such buzz. It goes to show that the future lies in developing and applying practical technologies like IP that can be profitably used throughout an entire organization.

IP is becoming part of our everyday existence. For example more and more people like myself have switched from TDM/PSTN to IP for our household wireline phones. The cable pipe that transmitted this blog entry is supporting one other computer, two phone lines and several e-mail, web, and SMS applications.

And as IP becomes the norm so will the need for solutions to run off it, thereby generating increasing demand for them from the best and brightest of our developers and entrepreneurs--whose products and services will be at IT Expo.

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