NICE Systems this morning made an announcement that I, for one, didn't see coming: its acquisition of Texas-based IEX Corp. as well as performance management provider Performix. Ultimately, the combination of the companies should create a behemoth call center entity that provides all manner of recording, monitoring, workforce management and performance management in one package.

After I've had some time to digest the news, I will share some more thoughts with readers.

TES

PS: In an earlier version of this blog, I goofed and stated that NICE had bought Blue Pumpkin, when in fact that was Witness Systems. That's what you get for blogging before you have had your second cup of coffee. Thanks to the reader who pointed that out.