In response to my article of earlier this week entitled "Egypt Aspires To An Offshore Outsourcing Crown," I had an e-mail from Adel Radwan from Xceed, Egypt's largest call center outsourcing provider. Adel pointed out to me that in addition to being the largest call center services provider in Egypt, the company is the first to become COPC certified and offers services in 8 languages. Thanks for your response, Adel.

TES