The End Of Customer Service

| Contact Center/CRM Views and Analysis

The End Of Customer Service

This week's TIME magazine has on its cover "10 Ideas That Are Changing The World." Number one on the list is "common wealth": sustainable development, ecologically sound industry, population stabilization. The number two world-changing idea? The end of customer service, thanks to both increasingly sophisticated self-service technologies and increased customer willingness to use these technologies.

Read "The End Of Customer Service" here.

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