Verint Acquires Mercom

| Contact Center/CRM Views and Analysis

Verint Acquires Mercom

Analytics provider Verint Systems announced today that it is acquiring call recording and performance evaluation vendor Mercom for $35 million. The goal is the well-established presence that Mercom enjoys in the SMB market.

“We believe that there is growing demand for analytical solutions that can help drive operational effectiveness in the small-to-midsize enterprise market,” said Dan Bodner, President and CEO of Verint Systems. “The Mercom team has a strong track record in this growing market and we look forward to providing our combined global channels with an expanded portfolio of value-added analytical solutions.

 

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