Call Center CRM News Blog TMC

Customer Service E-mails

April 24, 2006

I just sent a query to my credit card company via their Web site asking about their surcharges on transactions made in foreign countries (I'll be going on vacation this spring.) I've used this method before. When an agent answers my question, I get a notification to log into my account and view the response.

It used to annoy me that so many telecom and financial services companies no longer make their phone numbers easy to find. But after years of hearing one thing from an agent, only to find later that it's not true but have no recourse to prove what I heard initially (it becomes a case of "I said, they said"), I've discovered I like this method. The responses are usually speedy, AND I have the respone in writing. Should the agent inform me there is no fee but I later find one posted to my account, I've got it in writing that a representative of the credit card company promised me there was no fee. In the days of old, my recourse was, "Well, an agent...I don't remember his name...told me there are no fees...I don't remember what date it was. No, I don't remember what number I called."

Accountability works both ways!


Related Tags: ,

Listed below are links to sites that reference Customer Service E-mails:

Trackback Pings

TrackBack URL for Customer Service E-mails:

Comments to Customer Service E-mails

  1. RE: Customer Service E-mails
    Live Chat Support Service :

    A website without a live chat would be something like - A customer walks into a car showroom and looks at all the models; he spends some time, and walks out of the showroom with a contact number in hand. He may be left with numerous questions in mind. He may or may not contact the dealer. While a website with a Live Chat Support would be having a salesman in the showroom who can study the customer from the moment he enters the showroom, solving his answers all along and sending him back with all his queries well attended!
    About us : offshore Outsourced Live chat tech support call center services software for websites helpdesk providing 24x7 live chat live help support services ane email management services.

    Site :

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)