Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

E-Business

After-Hours Calls: the Next Speech Rec Killer App Opportunity?

July 24, 2008

For all the speech-rec current and in-the-pipeline candidate transactions there is one category that appears to be ready-made for this technology--but so far ignored--and that are the after-hours calls, such as for doctors, lawyers, plumbers, fuel oil dealers and furnace repairs now handled by answering services...So that got me to thinking: could a standardized speech solution be developed for these professions and businesses? One that would deliver the same as or superior service while keeping costs--and bills--down?

A green contact center and CRM opportunity...

July 21, 2008

Want to 'drive' in more shoppers to your contact center and/or website? Get out the word that calling or going online saves gas (and saves the earth) compared with driving to the store.

Credit Card Practices Hearing Today

April 30, 2008

Investment Alternatives

April 23, 2008

Black Holes On The Internet

April 11, 2008

D&D Creator Gygax Dies

March 4, 2008

Video Gaming Widows

February 25, 2008

Sneaky ISP Fees

February 6, 2008

Charter Deletes 14,000 Inboxes

January 24, 2008

Bad Spam

October 31, 2007

Featured Events