I just spotted this article about the fate of Lewis the Cat, the "psycho kitty" of Fairfield, Connecticut: http://www.msnbc.msn.com/id/13441225/
It seems that Lewis has been given house arrest and his human (everyone who has cats knows that cats own you...not the other way around) has been given probation.
This has not a thing to do with call centers, CRM or IP telephony, but I feel the need to weigh in on it since Fairfield is both my childhood home town and my university alma mater.
I also heard the Talking Heads song "Psycho Killer" on the radio during my morning drive today, and MSNBC's branding of Lewis as "Psycho Kitty" has merged with the song in my head in an aggravating way.
Psycho-Kitty...qu'est ce que c'est?