Call Center CRM News Blog TMC

Impatient Customers

November 29, 2005

Preliminary research from a Dimension Data report released today indicates that Americans are the most impatient customers in the world.

Contact centers in North America report that Americans are impatient willing to wait an average of only 37 seconds for their calls to be answered. In Europe, the Middle East and Africa, customers are willing to wait 67 seconds before abandoning a call; and people in Asia-Pacific are the most patient, willing to hold on a full 72 seconds.

The 35-second difference between Americans and people in the Far East may not seem like much, but multiply that by a million calls, and you'll see that the difference is enough to completely change the modes of operation between U.S. and foreign call centers.

You can see more from the report at www.dimensiondata.com, if you're willing spend another full 35 seconds to read it...

TES




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