Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

What is TADS all about?

On November 12 and 13 TADS will happen.  TADS bills itself in the following way: “TADSummit (TADS) is focused on building...

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Will George Clooney's Wedding Popularize Burner Phones in Your Company?

This morning, news broke that even more celebrity nude photos of have leaked and that George Clooney handed out burner phones to...

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Consumer Reports Confirms iPhone 6 Bendgate Overblown

// Consumer Reports used a three-point flexural test to determine how much force different large devices could...

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Finally Some Sanity at the FAA and EASA

For many years I have complained about FAA regulations that defied logic. In 2008 I said the following when pondering if gadgets...

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The Myth of the Bendable iPhone 6 Plus

I spent a good deal of time in the Apple Store today bending iPhone 6 Plus models. Guess what... None of them...

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How Apple Shattered this Startup's Plans

Over a year ago the web was abuzz with talk of a new mobile payments player Clinkle which was to have a...

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Will VoLTE and the iPhone6 Finally be the Vehicle to Monetize Mobile Video?

VoLTE doesn’t just mean Voice over LTE.  It also means Video over LTE.  IMS/LTE includes support for IR.94 which describes how...

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The ATA's Washington Summit

April 8, 2008

Microsoft Dynamics CRM Online

April 2, 2008

Eliminating CRM Pain

April 1, 2008

Ergonomics For Call Center

March 26, 2008

Canadian Call Center Strategies

March 24, 2008

The End Of Customer Service

March 20, 2008

Arthur C. Clarke

March 19, 2008

Twice in my life have I become teary over the death of people whom I had never met. The first was over George Harrison, as I was a fan of the "Quiet Beatle." The second time was yesterday, upon hearing of the death of Arthur C. Clarke.

It was in eighth grade...Ms. Wheeler's English class...that I was obliged to read the book "2001: A Space Odyssey." Most of my classmates approached it with dread. It had a boring cover. It had lots of science terms on the synopsis.

Call Center Industry Growth

March 17, 2008

Canadian Call Center Shut-Down

March 13, 2008

Better-Than-Expected Teleservices Financials

March 12, 2008

Outsourced call center services provider Sykes this week posted better-than-expected financial results (revenue of $197.7M was ahead of the consensus $189.9M estimate, and OPM of 7.7 percent was above the 7.2 percent consensus estimate). Analyst group Stifel Nicolaus Business Services (www.stifel.com) has chalked it up to the fact that the company is experiencing "sustained, broad-based demand (across all verticals including financial services) from both new and existing clients, and the company plans to add 3,000-4,000 additional seats over 2008 and into 2009 to meet this demand."

This demand, according to the Stifen Nicolaus report, is good news for the outsourced contact center service provider market as a whole, and indicates that "clients continue to spend on customer service work despite broader economic issues."

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