Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

OpenMarket Adds Texting for Landlines and Toll-Free Numbers for Enterprises

New service helps US and Canadian businesses use mobile messaging to improve customer service Here is some non-news… Millennials don’t like to...

Full Story »

Aerohive adds Ease of Use, Massive Dell Distribution Network

Aerohive told me in 2010 they were hell-bent on world-domination in the WiFi space. Very cool and certainly not your typical tech...

Full Story »

Does Redbooth Signal a new Growth Spurt in Business Collaboration?

Collaboration solutions are one of the most challenging ones to judge in my opinion because the real world and online one are...

Full Story »

Unified Communications A.K.A. Connected Work

GetVoIP shared their much-awaited "Top 50 UC Experts to Follow in 2015" list. A majority of people in my social networks online...

Full Story »

An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service...

Full Story »

12 Reasons Carly Fiorina Would be a Great President

A secretary who worked to become CEO of a huge tech company is not only an inspiration, its a person who understands...

Full Story »

Trends in America

There is a rising trend in America toward the non-worker. The former US Secretary of Labor, Robert Reich, has been talking...

Full Story »

The ATA's Washington Summit

April 8, 2008

Microsoft Dynamics CRM Online

April 2, 2008

Eliminating CRM Pain

April 1, 2008

Ergonomics For Call Center

March 26, 2008

Canadian Call Center Strategies

March 24, 2008

The End Of Customer Service

March 20, 2008

Arthur C. Clarke

March 19, 2008

Twice in my life have I become teary over the death of people whom I had never met. The first was over George Harrison, as I was a fan of the "Quiet Beatle." The second time was yesterday, upon hearing of the death of Arthur C. Clarke.

It was in eighth grade...Ms. Wheeler's English class...that I was obliged to read the book "2001: A Space Odyssey." Most of my classmates approached it with dread. It had a boring cover. It had lots of science terms on the synopsis.

Call Center Industry Growth

March 17, 2008

Canadian Call Center Shut-Down

March 13, 2008

Better-Than-Expected Teleservices Financials

March 12, 2008

Outsourced call center services provider Sykes this week posted better-than-expected financial results (revenue of $197.7M was ahead of the consensus $189.9M estimate, and OPM of 7.7 percent was above the 7.2 percent consensus estimate). Analyst group Stifel Nicolaus Business Services (www.stifel.com) has chalked it up to the fact that the company is experiencing "sustained, broad-based demand (across all verticals including financial services) from both new and existing clients, and the company plans to add 3,000-4,000 additional seats over 2008 and into 2009 to meet this demand."

This demand, according to the Stifen Nicolaus report, is good news for the outsourced contact center service provider market as a whole, and indicates that "clients continue to spend on customer service work despite broader economic issues."

TES



Featured Events