Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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Sponsored Data Charging - Disrupting the Mobile Industry

By: Barbara Sampson, Senior Marketing Manager, Alcatel-Lucent

New Service Provider Revenue Monetization Model

Just as LTE has evolved to be the predominant technology for mobile broadband providers -- generating an average data volume per user of 168% higher than 3G data – so must the traditional charging model change. One charging model growing in popularity is Sponsored Data Charging. 

Sponsored Data Charging enables mobile subscribers to view, stream, and benefit from sponsored content and use applications over the mobile service provider’s network without that data usage coming out of their monthly plan. The data charges that a subscriber would pay for the sponsored content are paid instead by the third-party provider owning the content. Even more importantly, a subscriber can test out certain sponsored applications and features for a short time to determine whether to subscribe, without impacting monthly data-plan limits.

Not only is Sponsored Data Charging built for massive broadband usage from all kinds of connected devices, it also can support emerging technologies such as VoLTE and NFV. Key target industries include advertising, retail, media, entertainment, healthcare, and financial services.

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Offshore Coming Back Onshore

January 30, 2008

The Year Of the Home Agent

January 29, 2008

OK, you may have noticed that I write about home agents. A lot. You're probably thinking, "Sounds great, but does anyone actually do it, aside from a few high-profile companies?"

I was starting to wonder the same thing myself.

You see, every year, I am responsible for tabulating the Customer Interaction Solutions Top 50 Teleservices Agencies Rankings. On the application, we ask about the number of home agents a company has.

For the past several years, while I was busy extolling the virtues of the home agent model, the number of companies acknowledging home agents was depressingly small.





Anti-Spam

January 28, 2008

Bigfoot On Mars

January 25, 2008

Charter Deletes 14,000 Inboxes

January 24, 2008

Cell phone jail

January 24, 2008

SpaceShipTwo

January 23, 2008

Self-Regulation Is The Answer

January 23, 2008

When Open-Source Isn't Open

January 22, 2008

In doing a little research today for a potential article I'm mulling over, I ran across this piece by Michael Tiemann on the Open Source Initiative's Web site (click here to see entry). The piece points out that many solutions on the market today, many of those in the CRM arena, that claim to be open-source are not, in fact, and that the term "open source" has become an abused buzzword by corporate marketing departments.

True open-source, he points out, should be defined by the open-source community, not by marketers. In fact, true open-source should be approved by the Open Source Initiative, as the organization was the one to initially define the term.

He indicates that Microsoft has been more honest in their approach by using the term "shared source" for some of its solutions.

It's true that the term is increasingly used without question under the enterprise business trade umbrella, and perhaps we all have to take a little more care that we're not using terms without fully understanding what they mean and recognize that this can harm the real thing.

TES







$50 Billion Online Ad Market

January 18, 2008

Funny how time flies. It seems that not very long ago (OK...10 years ago, which still isn't VERY long ago), we were deriding the concept of online advertising as naive. Who would advertise online, we wondered, other than those dubious shady people operating in the porn industry?

Pay-for-content was the way things were going to go. Well, here we are, just a few weeks after the New York Times, the last hold-out of pay-for-premium content, gave up that particular ghost, and we get the news that the online advertising market is being predicted to reach $50 billion by 2011.

There's a reason why people are queasy about predicting which technologies are going to fly and which ones are going to die.



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