Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

2017 Predictions From Rich Tehrani

Without further ado, here are my predictions for the new year!!! What do you think?    We will see major financial problems...

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The Most Important Marketing Automation Webinar of the Year

Many people know TMC as a company reporting on news. Many tech and communications companies leverage TMCnet and our various properties for...

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Foxconn Plays the Trump Presidency Brilliantly

Let’s start off with what will likely be taken poorly by U.S. workers… According to at least one company, you get paid...

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Scoring My 2016 Predictions

This is the time of year I typically grade myself on the predictions I made this time last year. NFV: I predicted that we’ll...

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Advice for Partners for 2017 [podcast]

Jeff Ponts of Datatel; Emmett Tydings of AB&T Telecom; and Chris Palermo of GCN joined the podcast this week to talk...

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$4B Wireless Repair Market Event Comes to ITEXPO

Almost 8,000 wireless repair businesses employ over 20,000 people and the market is growing. Yes, it’s a $4 billion dollar market! Apple’s next-gen phones...

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Ad Blockers vs Mobile Advertisers

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to...

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Offshore Coming Back Onshore

January 30, 2008

The Year Of the Home Agent

January 29, 2008

OK, you may have noticed that I write about home agents. A lot. You're probably thinking, "Sounds great, but does anyone actually do it, aside from a few high-profile companies?"

I was starting to wonder the same thing myself.

You see, every year, I am responsible for tabulating the Customer Interaction Solutions Top 50 Teleservices Agencies Rankings. On the application, we ask about the number of home agents a company has.

For the past several years, while I was busy extolling the virtues of the home agent model, the number of companies acknowledging home agents was depressingly small.





Anti-Spam

January 28, 2008

Bigfoot On Mars

January 25, 2008

Charter Deletes 14,000 Inboxes

January 24, 2008

Cell phone jail

January 24, 2008

SpaceShipTwo

January 23, 2008

Self-Regulation Is The Answer

January 23, 2008

When Open-Source Isn't Open

January 22, 2008

In doing a little research today for a potential article I'm mulling over, I ran across this piece by Michael Tiemann on the Open Source Initiative's Web site (click here to see entry). The piece points out that many solutions on the market today, many of those in the CRM arena, that claim to be open-source are not, in fact, and that the term "open source" has become an abused buzzword by corporate marketing departments.

True open-source, he points out, should be defined by the open-source community, not by marketers. In fact, true open-source should be approved by the Open Source Initiative, as the organization was the one to initially define the term.

He indicates that Microsoft has been more honest in their approach by using the term "shared source" for some of its solutions.

It's true that the term is increasingly used without question under the enterprise business trade umbrella, and perhaps we all have to take a little more care that we're not using terms without fully understanding what they mean and recognize that this can harm the real thing.

TES







$50 Billion Online Ad Market

January 18, 2008

Funny how time flies. It seems that not very long ago (OK...10 years ago, which still isn't VERY long ago), we were deriding the concept of online advertising as naive. Who would advertise online, we wondered, other than those dubious shady people operating in the porn industry?

Pay-for-content was the way things were going to go. Well, here we are, just a few weeks after the New York Times, the last hold-out of pay-for-premium content, gave up that particular ghost, and we get the news that the online advertising market is being predicted to reach $50 billion by 2011.

There's a reason why people are queasy about predicting which technologies are going to fly and which ones are going to die.



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