Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Hosted PBX Sales Increasing

Blame some of it on the TDm-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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Offshore Coming Back Onshore

January 30, 2008

The Year Of the Home Agent

January 29, 2008

OK, you may have noticed that I write about home agents. A lot. You're probably thinking, "Sounds great, but does anyone actually do it, aside from a few high-profile companies?"

I was starting to wonder the same thing myself.

You see, every year, I am responsible for tabulating the Customer Interaction Solutions Top 50 Teleservices Agencies Rankings. On the application, we ask about the number of home agents a company has.

For the past several years, while I was busy extolling the virtues of the home agent model, the number of companies acknowledging home agents was depressingly small.





Anti-Spam

January 28, 2008

Bigfoot On Mars

January 25, 2008

Charter Deletes 14,000 Inboxes

January 24, 2008

Cell phone jail

January 24, 2008

SpaceShipTwo

January 23, 2008

Self-Regulation Is The Answer

January 23, 2008

When Open-Source Isn't Open

January 22, 2008

In doing a little research today for a potential article I'm mulling over, I ran across this piece by Michael Tiemann on the Open Source Initiative's Web site (click here to see entry). The piece points out that many solutions on the market today, many of those in the CRM arena, that claim to be open-source are not, in fact, and that the term "open source" has become an abused buzzword by corporate marketing departments.

True open-source, he points out, should be defined by the open-source community, not by marketers. In fact, true open-source should be approved by the Open Source Initiative, as the organization was the one to initially define the term.

He indicates that Microsoft has been more honest in their approach by using the term "shared source" for some of its solutions.

It's true that the term is increasingly used without question under the enterprise business trade umbrella, and perhaps we all have to take a little more care that we're not using terms without fully understanding what they mean and recognize that this can harm the real thing.

TES







$50 Billion Online Ad Market

January 18, 2008

Funny how time flies. It seems that not very long ago (OK...10 years ago, which still isn't VERY long ago), we were deriding the concept of online advertising as naive. Who would advertise online, we wondered, other than those dubious shady people operating in the porn industry?

Pay-for-content was the way things were going to go. Well, here we are, just a few weeks after the New York Times, the last hold-out of pay-for-premium content, gave up that particular ghost, and we get the news that the online advertising market is being predicted to reach $50 billion by 2011.

There's a reason why people are queasy about predicting which technologies are going to fly and which ones are going to die.



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