Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

ITEXPO Anaheim 2015 Video Interviews Part 1

Thanks to all of you who came out to ITEXPO... The event kicked off well and we are looking forward to the...

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OpenWorld and NFV

I will be speaking at Oracle OpenWorld on October 26 on the topic of NFV.  Oracle wants the panel to be about...

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The Cable Triumverate

At a master agency, Microcorp One-on-One, the Cable 3 Sisters gave a presentation together. They have been sharing booth space for...

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GENBAND's KandyMobile comes to NYC

GENBAND's Kandy communications Platform-as-a-Service solution recently celebrated its one-year anniversary by bringing its KandyMobile vehicle to popular nightclub, LIGHTBOX in New York...

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Will You Be in Anaheim Next Week?

Sunday I make a stop in Atlanta for a few hours for Microcorp's One on One annual event.Then I jet to...

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Location-Based Accuracy

I’ve written about e911 before, most recently in July where the concept revolved around the role of media servers with e911 and...

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Where Do Telcos Go From Here: IoT WebRTC SIP DID NFV

I started my research today watching videos and reading blogs about the biggest worries of telecoms and thinking back on 1000s of...

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Offshore Coming Back Onshore

January 30, 2008

The Year Of the Home Agent

January 29, 2008

OK, you may have noticed that I write about home agents. A lot. You're probably thinking, "Sounds great, but does anyone actually do it, aside from a few high-profile companies?"

I was starting to wonder the same thing myself.

You see, every year, I am responsible for tabulating the Customer Interaction Solutions Top 50 Teleservices Agencies Rankings. On the application, we ask about the number of home agents a company has.

For the past several years, while I was busy extolling the virtues of the home agent model, the number of companies acknowledging home agents was depressingly small.


January 28, 2008

Bigfoot On Mars

January 25, 2008

Charter Deletes 14,000 Inboxes

January 24, 2008

Cell phone jail

January 24, 2008


January 23, 2008

Self-Regulation Is The Answer

January 23, 2008

When Open-Source Isn't Open

January 22, 2008

In doing a little research today for a potential article I'm mulling over, I ran across this piece by Michael Tiemann on the Open Source Initiative's Web site (click here to see entry). The piece points out that many solutions on the market today, many of those in the CRM arena, that claim to be open-source are not, in fact, and that the term "open source" has become an abused buzzword by corporate marketing departments.

True open-source, he points out, should be defined by the open-source community, not by marketers. In fact, true open-source should be approved by the Open Source Initiative, as the organization was the one to initially define the term.

He indicates that Microsoft has been more honest in their approach by using the term "shared source" for some of its solutions.

It's true that the term is increasingly used without question under the enterprise business trade umbrella, and perhaps we all have to take a little more care that we're not using terms without fully understanding what they mean and recognize that this can harm the real thing.


$50 Billion Online Ad Market

January 18, 2008

Funny how time flies. It seems that not very long ago (OK...10 years ago, which still isn't VERY long ago), we were deriding the concept of online advertising as naive. Who would advertise online, we wondered, other than those dubious shady people operating in the porn industry?

Pay-for-content was the way things were going to go. Well, here we are, just a few weeks after the New York Times, the last hold-out of pay-for-premium content, gave up that particular ghost, and we get the news that the online advertising market is being predicted to reach $50 billion by 2011.

There's a reason why people are queasy about predicting which technologies are going to fly and which ones are going to die.

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