Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

ITEXPO Anaheim 2015 Video Interviews Part 1

Thanks to all of you who came out to ITEXPO... The event kicked off well and we are looking forward to the...

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OpenWorld and NFV

I will be speaking at Oracle OpenWorld on October 26 on the topic of NFV.  Oracle wants the panel to be about...

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The Cable Triumverate

At a master agency, Microcorp One-on-One, the Cable 3 Sisters gave a presentation together. They have been sharing booth space for...

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GENBAND's KandyMobile comes to NYC

GENBAND's Kandy communications Platform-as-a-Service solution recently celebrated its one-year anniversary by bringing its KandyMobile vehicle to popular nightclub, LIGHTBOX in New York...

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Will You Be in Anaheim Next Week?

Sunday I make a stop in Atlanta for a few hours for Microcorp's One on One annual event.Then I jet to...

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Location-Based Accuracy

I’ve written about e911 before, most recently in July where the concept revolved around the role of media servers with e911 and...

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Where Do Telcos Go From Here: IoT WebRTC SIP DID NFV

I started my research today watching videos and reading blogs about the biggest worries of telecoms and thinking back on 1000s of...

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Biz IT Pro Delivers CRM Solution for QRPS

August 31, 2007

"Top 10 In The World" Spammer Arrested

May 31, 2007

You've probably never heard of 27-year-old Seattle-based Robert Alan Soloway.

But he knows you.

He has helped legions of people try to sell you Viagra, miracle weight loss cures, hair regrowing serum, vitamins and Canadian drugs. He's helped people inform you that you won the lottery in countries you've never visited He's the enabler who lets people pretending they are your bank contact you because they just happened to forget your account number and need you to remind them. Oh...and your PIN and your mother's maiden name, while you're at it.

Offshore Threat Exaggeration

May 17, 2007

Interactive Intelligence Q1 Financials

May 1, 2007

Women In The Blogosphere

April 30, 2007

SugarCRM Announces Developer Conference

April 24, 2007

Pioneering IP Contact Centers

April 12, 2007

Disconnect From Customer Reality

April 4, 2007

I'm editing a contributed feature from Witness Systems for the May issue and ran across this tidbit of information that shocked even me:

"Global consultancy Bain & Company asked 362 companies whether they believed they had delivered a “superior experience” to their customers. Eighty percent of the companies said that they had indeed done so. Bain then asked the customers of these companies if they felt they’d received superior service. Only eight percent agreed that they had."

If the old phrase "delusions of adequacy" can be invoked here, it seems to apply in breathtaking amounts, to b-to-c company executives and management.

Dreaming Of Headsets

March 29, 2007

Vonage Injunction

March 23, 2007

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