Brendan Read
TMC
Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
Full Story »
NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »
SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
Full Story »
Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
Full Story »
Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
Full Story »
WebRTC Screen Sharing Using Openfire
I've written about WebRTC screen sharing, but today I came across another WebRTC screen sharing solution leveraging Openfire and using WebSockets and...
Full Story »
LTE Network Interactions
According to a recently released GSMA Wireless Intelligence infographic, there are 163 live LTE networks today, and that figure is expected...
Full Story »Biz IT Pro Delivers CRM Solution for QRPS
August 31, 2007
David Sims is reporting on Business IT Professionals, Inc. (Biz IT Pro), a Customer Relationship Management (CRM) products vendor, and their brand-new CRM product, based on the Microsoft Dynamics CRM platform.
The solution is being developed for QRPS, Inc., an administrative consulting firm.
“We had reached our limit of usability with the ACT! database. Moving to CRM will allow us to redesign how we store our proprietary information, while substantially improving our productivity,” stated Forrest Knowles, President, QRPS.
For more, check out David’s article here.
"Top 10 In The World" Spammer Arrested
May 31, 2007You've probably never heard of 27-year-old Seattle-based Robert Alan Soloway.
But he knows you.
He has helped legions of people try to sell you Viagra, miracle weight loss cures, hair regrowing serum, vitamins and Canadian drugs. He's helped people inform you that you won the lottery in countries you've never visited He's the enabler who lets people pretending they are your bank contact you because they just happened to forget your account number and need you to remind them. Oh...and your PIN and your mother's maiden name, while you're at it.
Offshore Threat Exaggeration
May 17, 2007
Newsweek's Robert Samuelson has written an article viewable on MSNBC today called "Debunking The Great Offshoring Myth." Samuelson points to research that indicates that a very small percentage of U.S. layoffs are due to jobs going to locations like India and China.
Read the full article here
TES
Read the full article here
TES
Interactive Intelligence Q1 Financials
May 1, 2007
Interactive Intelligence today posted its first-quarter financials for 2007...with some very impressive results.
The company reported record total revenues of $24.2 million, which represents a 35 percent increase from $17.9 million in the first quarter of 2006.
Said Interactive Intelligence CEO Dr. Donald E. Brown, "Our revenue growth in the quarter outpaced both the market and each of our primary competitors. Sales were solid in all three of our core geographies and our newer offerings gained further momentum by complementing strong sales of our flagship Interaction Center Platform. We continued to invest heavily in development and other areas in order to seize the opportunities we have in the rapidly growing market for IP telephony products.”
TES
The company reported record total revenues of $24.2 million, which represents a 35 percent increase from $17.9 million in the first quarter of 2006.
Said Interactive Intelligence CEO Dr. Donald E. Brown, "Our revenue growth in the quarter outpaced both the market and each of our primary competitors. Sales were solid in all three of our core geographies and our newer offerings gained further momentum by complementing strong sales of our flagship Interaction Center Platform. We continued to invest heavily in development and other areas in order to seize the opportunities we have in the rapidly growing market for IP telephony products.”
TES
Women In The Blogosphere
April 30, 2007
Here's an article from the Washington Post today on a topic I've been loosely following: the increasing incidence of violent, sexual threats against women tech bloggers.
You can read the full article here.
It appears having two X chromosomes and having something intelligent to say about technology brings out the violent, insecure trolls with gnarly, misogynistic humps on their backs.
TES
You can read the full article here.
It appears having two X chromosomes and having something intelligent to say about technology brings out the violent, insecure trolls with gnarly, misogynistic humps on their backs.
TES
SugarCRM Announces Developer Conference
April 24, 2007SugarCRM, which provides commercial open-source CRM software, announced it will host its first-ever SugarCRM Global Developer Conference, May 3rd to 5th, 2007, at the Sainte Claire Hotel in San Jose. The company states that HP, Intel, Microsoft, MySQL, Novell, Pervasive, Oracle and Sun are among the industry players sponsoring the conference, which has been designed for developers, administrators, users and managers of CRM projects. Open-source CRM has worked amazingly well for some companies with unique CRM needs. Should be an interesting conference. Find more info here: http://www.sugarcrm.com/crm/events/developer-conference.html
TES
Pioneering IP Contact Centers
April 12, 2007
Do you offer a solution or service that delivers call center capabilities via IP in a particularly creative, innovative or elegant way? If so, we'd like to hear from you. Customer Interaction Solutions is putting out a call for nominations for its IP Contact Center Technology Pioneer Awards.
To be considered for this award, visit the following link for more information or to apply: http://www.tmcnet.com/tmc/poty/Default.aspx?awardid=29
Good luck!
TES
To be considered for this award, visit the following link for more information or to apply: http://www.tmcnet.com/tmc/poty/Default.aspx?awardid=29
Good luck!
TES
Disconnect From Customer Reality
April 4, 2007
I'm editing a contributed feature from Witness Systems for the May issue and ran across this tidbit of information that shocked even me:
"Global consultancy Bain & Company asked 362 companies whether they believed they had delivered a “superior experience” to their customers. Eighty percent of the companies said that they had indeed done so. Bain then asked the customers of these companies if they felt they’d received superior service. Only eight percent agreed that they had."
If the old phrase "delusions of adequacy" can be invoked here, it seems to apply in breathtaking amounts, to b-to-c company executives and management.
"Global consultancy Bain & Company asked 362 companies whether they believed they had delivered a “superior experience” to their customers. Eighty percent of the companies said that they had indeed done so. Bain then asked the customers of these companies if they felt they’d received superior service. Only eight percent agreed that they had."
If the old phrase "delusions of adequacy" can be invoked here, it seems to apply in breathtaking amounts, to b-to-c company executives and management.
Dreaming Of Headsets
March 29, 2007Not sure I should admit this in public, but I had a bizarre dream last night involving headsets. A worldwide crisis had broken out because wireless headset users everywhere were receiving alarming alien messages from outer space over their headsets. Unfortunately, the phone here at TMC was ringing off the hook with peeved headset users asking us why we hadn't notified them that this was likely to happen with the purchase of a wireless headset.
There was even one PARTICULAR brand of headset involved, but diplomacy, not to mention personal dignity, will keep me from identifying the company.
The brain is a strange organ, no?
TES
Vonage Injunction
March 23, 2007
A federal judge today issued a permanent injunction against Vonage due to cited use of Verizon Communications' patents (found to be the case in a previous jury decision).
The judge said "he will not formally enter the injunction for another two weeks while he considers Vonage’s request to stay the injunction. Vonage is requesting a stay of either 120 days or until its appeal is heard," according to MSNBC.
Great. Time to find another carrier.
Read the full article here: http://www.msnbc.msn.com/id/17756147/
TES
The judge said "he will not formally enter the injunction for another two weeks while he considers Vonage’s request to stay the injunction. Vonage is requesting a stay of either 120 days or until its appeal is heard," according to MSNBC.
Great. Time to find another carrier.
Read the full article here: http://www.msnbc.msn.com/id/17756147/
TES
