Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Agent and Reseller M&A

GTT Communications just acquired UNSi for $40 million. GTT is an interesting company. Interesting in how they put makeup on. There...

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Benefits of Standardization in the Internet of Things

By: Tim Carey, Industry Standards Manager of Alcatel-Lucent’s Customer Experience Division

The world of M2M is changing as solutions move from single purpose devices that transmit data to and receive commands from an application in the network to an Internet of Things where solutions permit devices to be multi-purpose and applications to be collaborative.

The Internet of Things can benefit from global standardization efforts that:

  • Enable deployment of standards compliant devices and applications with no or minimal customization thereby expanding the applicable device ecosystem and reducing deployment time
  • Provide an ecosystem that readily allow applications to share information and experiences
  • Provide an environment where communication occurs securely and the privacy and confidentiality of the user is maintained

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Successful Communications Services Have Six Features in Common

By: Mae Kowalke, TMCnet Contributor

Large enterprises increasingly resemble public network service providers as they manage access, transport and network routing while controlling devices and sessions. Whether businesses build their own or buy their communications services through a public provider, the IP communications architectures are looking remarkably similar.

“I’ve noticed that both private service operators (CIOs of large enterprises) and public service providers are implementing very similar solutions around the globe,” wrote Oliver Krahn in a recent TechZine article, 6 Steps that Improve Communications Services.
ALUSnip10.14.2.JPGSource: Alcatel-Lucent

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Most Mobile Traffic Happens In-Building, and Operators Need to Beef Up Their Support

By: Mae Kowalke, TMCnet Contributor

Most mobile traffic is consumed indoors, and operators need to get a better grip on serving this market since it is a huge one.

Roughly 80 percent of mobile traffic is now consumed in-building, according to a recent Gartner study, whether mobile bandwidth is consumed in a public space, a shopping mall, or at the office. The total market for in-building services is estimated to be $4.3 billion currently, according to ABI research, and it is expected to grow to $8.5 billion by 2019.

Business leaders recognize the need, too; 72 percent of businesses are interested in enterprise cells that can boost performance on their premises. An Alcatel-Lucent infographic tells the tale.

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Most Mobile Traffic Happens In-Building, and Operators Need to Beef Up Their Support

By: Mae Kowalke, TMCnet Contributor

Most mobile traffic is consumed indoors, and operators need to get a better grip on serving this market since it is a huge one.

Roughly 80 percent of mobile traffic is now consumed in-building, according to a recent Gartner study, whether mobile bandwidth is consumed in a public space, a shopping mall, or at the office. The total market for in-building services is estimated to be $4.3 billion currently, according to ABI research, and it is expected to grow to $8.5 billion by 2019.

Business leaders recognize the need, too; 72 percent of businesses are interested in enterprise cells that can boost performance on their premises. An Alcatel-Lucent infographic tells the tale.

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What is TADS all about?

On November 12 and 13 TADS will happen.  TADS bills itself in the following way: “TADSummit (TADS) is focused on building...

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Will George Clooney's Wedding Popularize Burner Phones in Your Company?

This morning, news broke that even more celebrity nude photos of have leaked and that George Clooney handed out burner phones to...

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New Facilities For Convergys

January 25, 2007

Entellium Honored By Frost & Sullivan

January 24, 2007

Targus Expects Strong Growth For 2007

January 22, 2007

TARGUSinfo, which provides both lists and what it calls on-demand lead verification, today issued a release that the company "anticipates another year of 'meteoric gains' for the affiliate marketing industry and is poised to help these companies with a solution that scales easily with their explosive growth."

Why?

Overall Internet advertising is expected to grow by 13.4 percent in 2007, according to the Interactive Advertising Bureau, and affiliate marketing – the generation of sales and leads through advertising on others’ sites – is positioned to take on an even larger role within the expansion of the overall advertising market.

“I think we can expect another year of meteoric gains for affiliate marketing,” says Shawn Collins, the co-founder of the Affiliate Summit and one of the industry’s foremost experts. Collins also notes that 2005-06 holiday spending growth was 26 percent, and he expects affiliate programs to also increase with this uptick.

“The biggest challenge in the coming year for affiliate marketing is for the positive forces in the industry to dispose of the garbage in the space, including using better lead verification from the likes of TARGUSinfo,” Collins says.




Teleperformance Makes German Acquisition

January 19, 2007

Teleperformance SA and United Internet AG have signed a share purchase agreement relating to the acquisition by Teleperformance of 100 percent of the shares of twenty4help Knowledge Service AG, a European provider of technical support and help desk services.

twenty4help is the current European leading company in technical support and help desk with a consolidated turnover of more than 100 million euros. The company operates in European countries such as Germany, the Netherlands, the UK, Sweden, Spain, Poland and the Czech Republic and offers technical support in 22 languages.

At the closing date, the acquisition will be paid in cash by Teleperformance for a consideration of approx 85 million euros. According to Teleperformance, the operation is the first step of its 2007 external growth plan.

Web Site Security

January 18, 2007

Anyone ever had this happen before? This is new to me.

At lunchtime, I visited Citibank's Citicards Web site to check my balance and see if my Vonage and NetFlix charges were posted yet, so I can pay my card balance off.

The moment I arrived on Citicard's Web site, however, Firefox (my browser) popped a message on me that it had been reported that the site was being hijacked by fraudsters, and warned me not to enter any personal information (user name and password) onto the site, because it could be used by criminals. I retried three times and received the same message each time before I gave up. This afternoon, the message was gone and I was able to successfully log in to my account.

I'm not sure if the problem was truly with the CitiCard site, or whether it was Firefox being overzealous.





New GM for Onyx

January 17, 2007

Mercado Improves E-Commerce

January 16, 2007

E-merchandising company Mercado today announced the launch of Mercado 4.0 – a solution the company is positioning as a "new generation of intelligent e-Commerce." According to the company, version 4.0 combines the best site search and navigation technologies with sophisticated merchandising and actionable reporting. It can provides e-commerce merchandising managers with the knowledge, tools and control that they need to immediately obtain maximum return on their online retail site.


Merchandising managers can deploy auto-ranking formulas that self optimize product ranking according to dynamic metrics such as inventory levels, conversion rates and product freshness. Mercado 4.0 automates the process of aggregating and analyzing data and affecting changes to e-commerce site behavior, helping save time and ensuring information is acted on according to a company’s formulas and merchandising campaigns.

Technology's Watchful Eye

January 16, 2007

Executive Pay Lunacy

January 3, 2007

Did you read about the resignation of Home Depot's CEO, Robert Nardelli today? It appears that activist shareholders are being pesky and want to know why Home Depot sends all its profits home in ridiculous levels of executive pay while stock prices are flagging. So...to quell those ludicrous executive pay accusations, the company is letting Nardelli walk with essentially $210 million dollars. The New York Times reports that, "Under an agreement with the company, Mr. Nardelli will receive a severance payment of about $210 million, an amount that includes cash, the acceleration of unvested stock awards and options, bonus payments and incentive awards and various benefit programs.

Canadians Buying Online Less Than Americans

December 22, 2006

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