Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

What is MANO and why do you need it?

MANO is a confusing topic.  What is it, why is it needed, and how do I get one?  First, let’s talk about...

Full Story »

iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...

Full Story »

ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...

Full Story »

What Would an IoT Service Provider Even Do?

Service providers are eager to jump on the IoT train because of the vast opportunities. But what kind of service would they even provide?

Full Story »

The Business Case for IP Transformation: Is Your Business Ready?

By: Steve Blackshaw, IP Transformation Product Line Management, Alcatel-Lucent

Delivering successful change programs is a significant challenge. Undertaking a Readiness Assessment speeds the launch of new IP services, reduces risks and aligns corporate objectives with your program.

The Challenge of Change…a true story

So your company is planning an all IP network. The CTO is delivering technology roadmaps, the COO is assessing the service portals, and network designers have been architecting for eight months. The program is well underway and people are now starting to plan the migration.

So, you start to scope out the effort required to deliver migration and calculate that it requires hundreds of resources to manage a switchover. You approach engineering to secure the resources, and are informed HR is managing a release program, remunerating engineers to leave the company. The same engineers that you need to deliver your program!

Sound familiar?

Full Story »

Stanislovaitis Kickstarter Campaign Proves VoIP is Not Dead

VoIP is dead? We think not because it plays an integral part in effective unified communications, Internet of things and more. Plus,...

Full Story »

Mitel Analyst Event 2015 Live Blog #MitelNext

Mitel put on a nice event in Manhattan today. Wes Durow, CMO made a great presentation on where the company was and...

Full Story »

New Facilities For Convergys

January 25, 2007

Entellium Honored By Frost & Sullivan

January 24, 2007

Targus Expects Strong Growth For 2007

January 22, 2007

TARGUSinfo, which provides both lists and what it calls on-demand lead verification, today issued a release that the company "anticipates another year of 'meteoric gains' for the affiliate marketing industry and is poised to help these companies with a solution that scales easily with their explosive growth."


Overall Internet advertising is expected to grow by 13.4 percent in 2007, according to the Interactive Advertising Bureau, and affiliate marketing – the generation of sales and leads through advertising on others’ sites – is positioned to take on an even larger role within the expansion of the overall advertising market.

“I think we can expect another year of meteoric gains for affiliate marketing,” says Shawn Collins, the co-founder of the Affiliate Summit and one of the industry’s foremost experts. Collins also notes that 2005-06 holiday spending growth was 26 percent, and he expects affiliate programs to also increase with this uptick.

“The biggest challenge in the coming year for affiliate marketing is for the positive forces in the industry to dispose of the garbage in the space, including using better lead verification from the likes of TARGUSinfo,” Collins says.

Teleperformance Makes German Acquisition

January 19, 2007

Teleperformance SA and United Internet AG have signed a share purchase agreement relating to the acquisition by Teleperformance of 100 percent of the shares of twenty4help Knowledge Service AG, a European provider of technical support and help desk services.

twenty4help is the current European leading company in technical support and help desk with a consolidated turnover of more than 100 million euros. The company operates in European countries such as Germany, the Netherlands, the UK, Sweden, Spain, Poland and the Czech Republic and offers technical support in 22 languages.

At the closing date, the acquisition will be paid in cash by Teleperformance for a consideration of approx 85 million euros. According to Teleperformance, the operation is the first step of its 2007 external growth plan.

Web Site Security

January 18, 2007

Anyone ever had this happen before? This is new to me.

At lunchtime, I visited Citibank's Citicards Web site to check my balance and see if my Vonage and NetFlix charges were posted yet, so I can pay my card balance off.

The moment I arrived on Citicard's Web site, however, Firefox (my browser) popped a message on me that it had been reported that the site was being hijacked by fraudsters, and warned me not to enter any personal information (user name and password) onto the site, because it could be used by criminals. I retried three times and received the same message each time before I gave up. This afternoon, the message was gone and I was able to successfully log in to my account.

I'm not sure if the problem was truly with the CitiCard site, or whether it was Firefox being overzealous.

New GM for Onyx

January 17, 2007

Mercado Improves E-Commerce

January 16, 2007

E-merchandising company Mercado today announced the launch of Mercado 4.0 – a solution the company is positioning as a "new generation of intelligent e-Commerce." According to the company, version 4.0 combines the best site search and navigation technologies with sophisticated merchandising and actionable reporting. It can provides e-commerce merchandising managers with the knowledge, tools and control that they need to immediately obtain maximum return on their online retail site.

Merchandising managers can deploy auto-ranking formulas that self optimize product ranking according to dynamic metrics such as inventory levels, conversion rates and product freshness. Mercado 4.0 automates the process of aggregating and analyzing data and affecting changes to e-commerce site behavior, helping save time and ensuring information is acted on according to a company’s formulas and merchandising campaigns.

Technology's Watchful Eye

January 16, 2007

Executive Pay Lunacy

January 3, 2007

Did you read about the resignation of Home Depot's CEO, Robert Nardelli today? It appears that activist shareholders are being pesky and want to know why Home Depot sends all its profits home in ridiculous levels of executive pay while stock prices are flagging. quell those ludicrous executive pay accusations, the company is letting Nardelli walk with essentially $210 million dollars. The New York Times reports that, "Under an agreement with the company, Mr. Nardelli will receive a severance payment of about $210 million, an amount that includes cash, the acceleration of unvested stock awards and options, bonus payments and incentive awards and various benefit programs.

Canadians Buying Online Less Than Americans

December 22, 2006

Featured Events