Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

IoT News from Cisco, University of Missouri and a new IoT Certification Available

Lots of exciting news in the IoT and M2M spaces today. Cisco unveils six pillars for IoT development and lots of new...

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Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

Erik Linask of TMC interviews Hugh Shannon of AvotusMy video team has been at some of the latest shows in the telecom...

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VoWiFi Will Play a Critical Role in Extending Voice Coverage

Voice over WiFi (VoWiFi)...what’s the big deal?  For instance, I can already engage in VoWiFi with some VoIP clients that are downloaded...

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Why CSPs Will Retain a Strong Position in Video Services

By: Paula Bernier, TMC Executive Editor

Facilities-based service providers that own the access network are ideally positioned to distribute video both today and in the future, according to Chris Croupe, who works in strategic marketing at Alcatel-Lucent. Video comes in a variety of forms, its applications continue to expand, and this kind of content continues to multiply, Croupe notes in his recent TechZine posting, Future of video content: Evolution toward 2020.

Calls leveraging video have become widespread, he adds, noting that 59 percent of smartphone users under 35 years of age make at least one video call a month, and 37 percent of this group does so at least once a week.

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It's VoLTE Time

It’s Voice over LTE (VoLTE time). As we all know, the numbers of LTE networks and subscribers have been growing tremendously;...

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Why Google Blocking Revenge Porn is Significant

Amit Singhal SVP Google Search said on his blog today the company will soon offer a web form to allow people to...

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Video and Voice over LTE/ WiFi Requires a Media Server

With the LTE World Summit coming up next week, there will be much discussion about voice and video over LTE as...

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Google Goes To Space

December 20, 2006

It seems that Google would like to do for space what it has done for maps. Who does a company turn to as a partner when it wants to make all manner of space information available to the general public? NASA, of course.

The Financial Times (and many other media outlets) have reported that, "Nasa’s Ames Research Center in Silicon Valley on Monday announced a “Space Act Agreement” with Google that would include collaboration on large-scale data management and massively distributed computing as well as focusing on making the most useful of Nasa’s information available over the Internet."

What kind of information would be available? Only the coolest stuff in the world (said she, a life-long science fiction geek).



Accent Reduction

November 28, 2006

Reverse Telemarketing

November 21, 2006

Paper Customer Service

November 17, 2006

Here's an interesting response I received to my November "Last Call" column, which can be read here: http://www.tmcnet.com/call-center/1106/cis-last-call-1106.htm.

#1 fan here.  You really got wound up on this Nov. issue's Last Call.  Whew.  I can't disagree with you. 

One Percent Porn

November 15, 2006

A U.S. government-commissioned study had claimed to have discovered that, based on search engine indexing, the Internet is comprised of one percent porn. As the conventional wisdom is that the Internet is 99 percent junk and one percent useful content (news sites, TMCnet, newspapers, retail Web sites, scholarly research, etc.) what's the other 98 percent of drivel? Teenagers' MySpace pages?

3,000 Miles From Your Burger

November 14, 2006

Phishing Is Phlourishing

November 9, 2006

Jet-lagged Mice

November 7, 2006

Hubble Reprieved

October 31, 2006

Burger King Parody

October 26, 2006

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