Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Are You a Good Fit?

This is a question you should be thinking about? Is this customer a good fit for Solution A? Even better Channel...

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SD-WAN: the Hype has yet to start

We aren't really at the hype stage of SD-WAN yet, but the potential for this technology is pretty amazing. Right now...

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LTE Market Status, the Tie-In to VoLTE, and the Importance of 3G Interoperability

On March 7, the GSA put out a press release confirming that 2015 ended with over 1 billion LTE subscriptions.  This is a hockey...

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What Channel Are You Watching?

One thing I have noticed: UCaaS sales overall are not accelerating. Gary Kim writes how it is becoming a commodity. The...

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A Quarter Century Intel Wound From AMD and How to Respond

Show me the horsepower! By now, anyone who follows tech news even casually knows a massive 12,000 workforce reduction is taking place...

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Daniel-Constantin Mierla and Giovanni Maruzzelli Talk Real Time Communications and Kamailio World

Ring, ring, ring. Or maybe no ring at all because of the power of WebRTC. Welcome! Kamailio might be at the border,...

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The Feds Just Confirmed Banks are Still Too Big to Fail

I realize this is not a tech focused piece and that's generally why you come here but since a financial crisis generally...

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Google Goes To Space

December 20, 2006

It seems that Google would like to do for space what it has done for maps. Who does a company turn to as a partner when it wants to make all manner of space information available to the general public? NASA, of course.

The Financial Times (and many other media outlets) have reported that, "Nasa’s Ames Research Center in Silicon Valley on Monday announced a “Space Act Agreement” with Google that would include collaboration on large-scale data management and massively distributed computing as well as focusing on making the most useful of Nasa’s information available over the Internet."

What kind of information would be available? Only the coolest stuff in the world (said she, a life-long science fiction geek).



Accent Reduction

November 28, 2006

Reverse Telemarketing

November 21, 2006

Paper Customer Service

November 17, 2006

Here's an interesting response I received to my November "Last Call" column, which can be read here: http://www.tmcnet.com/call-center/1106/cis-last-call-1106.htm.

#1 fan here.  You really got wound up on this Nov. issue's Last Call.  Whew.  I can't disagree with you. 

One Percent Porn

November 15, 2006

A U.S. government-commissioned study had claimed to have discovered that, based on search engine indexing, the Internet is comprised of one percent porn. As the conventional wisdom is that the Internet is 99 percent junk and one percent useful content (news sites, TMCnet, newspapers, retail Web sites, scholarly research, etc.) what's the other 98 percent of drivel? Teenagers' MySpace pages?

3,000 Miles From Your Burger

November 14, 2006

Phishing Is Phlourishing

November 9, 2006

Jet-lagged Mice

November 7, 2006

Hubble Reprieved

October 31, 2006

Burger King Parody

October 26, 2006

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