Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

The Most Important Marketing Automation Webinar of the Year

Many people know TMC as a company reporting on news. Many tech and communications companies leverage TMCnet and our various properties for...

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Foxconn Plays the Trump Presidency Brilliantly

Let’s start off with what will likely be taken poorly by U.S. workers… According to at least one company, you get paid...

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Scoring My 2016 Predictions

This is the time of year I typically grade myself on the predictions I made this time last year. NFV: I predicted that we’ll...

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Advice for Partners for 2017 [podcast]

Jeff Ponts of Datatel; Emmett Tydings of AB&T Telecom; and Chris Palermo of GCN joined the podcast this week to talk...

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$4B Wireless Repair Market Event Comes to ITEXPO

Almost 8,000 wireless repair businesses employ over 20,000 people and the market is growing. Yes, it’s a $4 billion dollar market! Apple’s next-gen phones...

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Ad Blockers vs Mobile Advertisers

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to...

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Ransomware Fog Rolls over SanFran Muni, SFMTA

We’ve known ransomware costs for a small- to medium-sized business can be $99,000, per Kapersky Labs. This includes lost business data,...

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Google Goes To Space

December 20, 2006

It seems that Google would like to do for space what it has done for maps. Who does a company turn to as a partner when it wants to make all manner of space information available to the general public? NASA, of course.

The Financial Times (and many other media outlets) have reported that, "Nasa’s Ames Research Center in Silicon Valley on Monday announced a “Space Act Agreement” with Google that would include collaboration on large-scale data management and massively distributed computing as well as focusing on making the most useful of Nasa’s information available over the Internet."

What kind of information would be available? Only the coolest stuff in the world (said she, a life-long science fiction geek).



Accent Reduction

November 28, 2006

Reverse Telemarketing

November 21, 2006

Paper Customer Service

November 17, 2006

Here's an interesting response I received to my November "Last Call" column, which can be read here: http://www.tmcnet.com/call-center/1106/cis-last-call-1106.htm.

#1 fan here.  You really got wound up on this Nov. issue's Last Call.  Whew.  I can't disagree with you. 

One Percent Porn

November 15, 2006

A U.S. government-commissioned study had claimed to have discovered that, based on search engine indexing, the Internet is comprised of one percent porn. As the conventional wisdom is that the Internet is 99 percent junk and one percent useful content (news sites, TMCnet, newspapers, retail Web sites, scholarly research, etc.) what's the other 98 percent of drivel? Teenagers' MySpace pages?

3,000 Miles From Your Burger

November 14, 2006

Phishing Is Phlourishing

November 9, 2006

Jet-lagged Mice

November 7, 2006

Hubble Reprieved

October 31, 2006

Burger King Parody

October 26, 2006

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