Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service...

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12 Reasons Carly Fiorina Would be a Great President

A secretary who worked to become CEO of a huge tech company is not only an inspiration, its a person who understands...

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Trends in America

There is a rising trend in America toward the non-worker. The former US Secretary of Labor, Robert Reich, has been talking...

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NFV vs. SDN

I have written in the past about NFV and SDN being complementary. Now that some time has gone on, I wanted...

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Optical Network Terminal (ONT) Provisioning Made Simple

By: Mae Kowalke, TMCnet Contributor

Fiber-to-the-home (FTTH) enables providers to deliver more bandwidth and better services to customers, but service provisioning can be a substantial headache since FTTH networks are shared and therefore the optical network terminal (ONT) location is not known. Not knowing the ONT location, currently operators must send a technician to the customer’s home to establish the right location and apply service provisioning.

Alcatel-Lucent understands this problem well, and it has taken steps to ease the pain of FTTH service provisioning by developing its ONT Easy Start solution.

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Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running...

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Charter Ditches Wholesale

Charter made some moves recently including bidding from Bright House Networks, bidding for TWC and re-branding its business services. It lost...

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Saving Customers

October 25, 2006

Mobile CRM

October 12, 2006

What's mobile CRM? Basically, any high-quality customer management you can perform while not nailed to your chair. The American workforce is increasingly mobile (and we have the devices to prove it!) If both your customers and your employees are mobile, your CRM had better be light on its feet, as well.

Join me next Tuesday (October 17th) at 2:00 pm EST for a Webinar entitled, "Increase Sales Productivity and Revenue with Mobile CRM." The event is sponsored by Sage Software.

RightNow Names President Of Field Operations

October 9, 2006

Calling All Teleservices Providers

October 6, 2006

Outsourcer Owes Back Pay

October 4, 2006

Witness Systems' blog

September 29, 2006

Yahoo! Slump

September 19, 2006

East Europe BPO

September 19, 2006

Create A Buyer's Guide Listing

September 18, 2006

Hail, Eris!

September 14, 2006

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