Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Managed Security Portfolios Grow

In the wake of so much hacking, security concerns are starting to show up in the offerings from a number of...

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Data Center Trends with COLOTRAQ

My pal, Dany Bouchedid, is CEO of master agency, COLOTRAQ. We met during the founding of the TCA. We talk for...

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A Candid Talk with Ford about Connected Cars and the Future

At Mobile World Congress (MWC) in 2015 I spoke with James Buczowski a Henry Ford Technical Fellow about the company’s connected ecosystem...

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Acision Fights Creative Destruction with Innovation at #MWC15

At Mobile World Congress (MWC) in 2015 Mark Zuckerberg gave a keynote speech for the second year in a row and to...

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cVidya Helps CSPs Provide Mass Customization to Boost Profit

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their...

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cVidya Helps CSPs Provide Mass Customization to Boost Profit

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their...

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The MWC 2015 Reality

A month ago I wrote a blog about what I’d expect to see at Mobile World Congress.  At that time, I...

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Saving Customers

October 25, 2006

Mobile CRM

October 12, 2006

What's mobile CRM? Basically, any high-quality customer management you can perform while not nailed to your chair. The American workforce is increasingly mobile (and we have the devices to prove it!) If both your customers and your employees are mobile, your CRM had better be light on its feet, as well.

Join me next Tuesday (October 17th) at 2:00 pm EST for a Webinar entitled, "Increase Sales Productivity and Revenue with Mobile CRM." The event is sponsored by Sage Software.

RightNow Names President Of Field Operations

October 9, 2006

Calling All Teleservices Providers

October 6, 2006

Outsourcer Owes Back Pay

October 4, 2006

Witness Systems' blog

September 29, 2006

Yahoo! Slump

September 19, 2006

East Europe BPO

September 19, 2006

Create A Buyer's Guide Listing

September 18, 2006

Hail, Eris!

September 14, 2006

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