Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

How to be the #1 Managed Service Provider MSP

May I introduce you to SP Homerun Inc Chief Thought Leader Joshua Feinberg? He presented on the topic "How MSPs, Hosted and Cloud...

Full Story »

At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich Cloudonix.io to follow up on our conversation from last year...

Full Story »

Digital Transformation of Industry has Arrived thanks to Blockchain

Blockchain not just enables but encourages Digital Transformation of IndustryDigital transformation is being raced into by companies - and we're not exaggerating....

Full Story »

Jeff Pulver to Present at ITEXPO 2018 BlockChain

Retro Jeff Pulver and friends from VON show 2007...see anyone you know?!Jeff Pulver, who I can't help but follow every direction he...

Full Story »

190 million people use Quora | you should, too

Using Quora 5 - 10 minutes per week in a meaningful way is destined to be much better for your business than...

Full Story »

Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

Full Story »

The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

Full Story »

Saving Customers

October 25, 2006

Mobile CRM

October 12, 2006

What's mobile CRM? Basically, any high-quality customer management you can perform while not nailed to your chair. The American workforce is increasingly mobile (and we have the devices to prove it!) If both your customers and your employees are mobile, your CRM had better be light on its feet, as well.

Join me next Tuesday (October 17th) at 2:00 pm EST for a Webinar entitled, "Increase Sales Productivity and Revenue with Mobile CRM." The event is sponsored by Sage Software.

RightNow Names President Of Field Operations

October 9, 2006

Calling All Teleservices Providers

October 6, 2006

Outsourcer Owes Back Pay

October 4, 2006

Witness Systems' blog

September 29, 2006

Yahoo! Slump

September 19, 2006

East Europe BPO

September 19, 2006

Create A Buyer's Guide Listing

September 18, 2006

Hail, Eris!

September 14, 2006

Featured Events