Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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200G Optical Networks: What you need to know

By: Earl Kennedy, IP Transport Product Marketing, Alcatel-Lucent

Optical network operators have already made the move to 100G. But skyrocketing bandwidth demand means many are already pondering what’s next. With a 200G optical solution hitting the market, you probably have questions about when to move to 200G optical – and what you need to know when you make that move.

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Saving Customers

October 25, 2006

Mobile CRM

October 12, 2006

What's mobile CRM? Basically, any high-quality customer management you can perform while not nailed to your chair. The American workforce is increasingly mobile (and we have the devices to prove it!) If both your customers and your employees are mobile, your CRM had better be light on its feet, as well.

Join me next Tuesday (October 17th) at 2:00 pm EST for a Webinar entitled, "Increase Sales Productivity and Revenue with Mobile CRM." The event is sponsored by Sage Software.

RightNow Names President Of Field Operations

October 9, 2006

Calling All Teleservices Providers

October 6, 2006

Outsourcer Owes Back Pay

October 4, 2006

Witness Systems' blog

September 29, 2006

Yahoo! Slump

September 19, 2006

East Europe BPO

September 19, 2006

Create A Buyer's Guide Listing

September 18, 2006

Hail, Eris!

September 14, 2006

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