Brendan Read
TMC
Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
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WebRTC Screen Sharing Using Openfire
I've written about WebRTC screen sharing, but today I came across another WebRTC screen sharing solution leveraging Openfire and using WebSockets and...
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LTE Network Interactions
According to a recently released GSMA Wireless Intelligence infographic, there are 163 live LTE networks today, and that figure is expected...
Full Story »Webinar today
September 13, 2006Join me at 1:00 EST today for a Webinar sponsored by Bay Bridge Decision Technologies. The Webinar is entitled, "Long-Term Planning by Facts: Avoiding the Dangers of Educated Guesses" and will cover long-term planning and budgeting for the call center. This session will provide an enlightened look at some of today’s most pressing issues and trends and how a defensible long-term decision can be made from factual analysis and simulation.
The Webinar will begin at 1:00 EST time. To sign up, visit http://www.tmcnet.com/webinar/baybridge/bay-bridge-decision-technologies-web-seminar.htm
See you then!
TES
VoIP Satisfaction
September 12, 2006TMCnet's Susan Campbell wrote an article today called, "Study: Customer Satisfaction with VoIP Higher than Traditional and Mobile Services" about a survey conducted by Level 3 Communications. The article states that, "In fact, the study reveals that 86 percent of VoIP customers are very satisfied with their service, compared to 74 percent satisfaction among traditional landline customers and 66 percent satisfaction among wireless customers."
I can happily report that I am one of those people who are happier with their VoIP service than other telecom services. But I've got an easy reason:
More Dell Woes
September 11, 2006How many misfortunes of its own making can a company reasonably sort through per quarter? We'll soon find out, since Dell is in the news again today in a negative light. The business news this Monday is highlighting new troubles the PC company is having with the Securities & Exchange Commission (SEC). Dell is putting off releasing its second quarter reports after the SEC has raised questions about, among other things, Dell's accruals, reserves and other balance sheet items.
Who's Who In Teleservices
September 5, 2006Who's Who In Teleservices
Once again, the editors of Customer Inter@ction Solutions will compile what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who’s Who listing. To continue to make this a highly valuable tool, we would like to include as many global outsourced contact center services providers as possible.
Cool Laptops
August 30, 2006As a follow-up to Rich Tehrani's celebrity-enhanced blog about hot laptops, I thought I'd post a celebrity-enhanced blog about cool laptops.
Did you know that actor Dean Haglund of "X-Files" fame (he played Richard Langly, one of the trio of "Lone Gunmen") invented a gadget called the ChillPak, an item designed to rest under a laptop to keep both the computer and the user cool? (Chilling the processor allows it to work faster than cooling from its less-efficient fan.)
And though it's not mentioned on the Web site, some medical studies have indicated that the heat from a laptop does no favors to a man's...err...reproduction equipment.
Haglund has a company called "Geek Chic" to market the invention.
Cool, huh?
TES
Tomorrow's Webinar
August 29, 2006Tomorrow, I will be moderating a Webinar called, "Answering Senior Management’s What-If Questions Before They Ask." The Webinar, which starts at 1:00 pm EST, will feature as a speaker Bay Bridge Decision Technologies' president Ric Kosiba. The Webinar aims to teach you how to be your own consultant when it comes to making decisions about your call center (therefore saving money and becoming a true hero to your organization).
To attend this Webinar, you can register here: http://www.tmcnet.com/webinar/baybridge
"See" you tomorrow!
TES
A Patent For E-Learning?
August 28, 2006A recently announced patent for what could be construed as the basic concept behind e-learning has been awarded to a company in Washington, DC. The technical community fears that if Blackboard, Inc. enforces its patent broadly, it could affect the entire e-learning software marketplace, causing innovation to suffer.
Read the full article here: http://www.cnn.com/2006/EDUCATION/08/27/e.learning.dispute.ap/index.html
TES
Goodbye, Pluto
August 24, 2006One wonders if the demotion of Pluto as a true planet, putting us back to eight planets in the solar system for the first time since 1930, will screw up the mnemonics generations of schoolchildren have learned over the years to help them recall the order of the planets. Some of the most popular (according to Wikipedia):
My Very Educated Mother Just Served Us Nine Pizzas could become, "My Very Educated Mother Just Served Us Noodles."
or
iTunes Holdouts
August 21, 2006If you're fans of the artists involved and you have an iPod, you already know who they are: the Beatles, Radiohead, Led Zeppelin and many others.
They are holdouts who refuse to allow their music onto Apple's wildly popular iTunes Web site for fan downloads at .99 cents per song. While I agree with many who say they cannot hold out forever if they don't want to be left behind by the reality that is digital music delivery today, I can sympathize with their reasons.
Pop music has always been taken one sip at a time (that's all most people over 18 can frankly tolerate, I think).
$2 Million Grammar Error
August 7, 2006For those people who scoff at correct grammar, puncuation and language usage in business, here's an interesting piece from today's Toronto Globe & Mail. IT seems Rogers Communications Inc. will be forced to pay $2.13 million Canadian dollars more than planned for a deal with Aliant Inc. because of a misplaced comma in the contract between the two companies.
The error occurred in this sentence: "The agreement shall continue in force for a period of five years from the date it is made, and thereafter for successive five year terms, unless and until terminated by one year prior notice in writing by either party.”
It's the second comma that's the problem. The comma separates "and thereafter for successive five year terms" from the last part of the sentence, "unless and until terminated by one year prior notice in writing." If you take out this dependent clause, the agreement reads, "The agreement shall continue in force for a period of five years from the date it is made unless and until terminated by one year prior notice in writing." Aliant terminated it with one year's prior notice in writing.
