Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Rich Tehrani Thoughts From California

I've been on the road in Vegas and California over the past ten days or so. Here are my thoughts. The Venetian...

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GENBAND Kandy Goes Public at Ruby Skye

Last night, GENBAND hosted a gala premiere at Ruby Skye in San Francisco for its official Kandy launch - the transitional solution...

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Peter's View: The Channel Ecosystem

I read CRAIG'S VIEW: THE NEW CHANNEL ECOSYSTEM by Craig Schlagbaum, channel chief at Comcast. My response was too long for...

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2 Ways to Maximize Your Vendor Relationship

As channel partners, we get hammered all the time to sell vendor's stuff - even if it is unreasonable or doesn't...

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The Changing Definition of the Diameter Signaling Controller and Diameter Routing Agent (DRA)

Next week, I will be speaking at the Signaling Focus Day of LTE Asia.  The signaling focus day obviously will have...

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The Cat Video Index: A Simple View of Data Costs

By: Andy Porter, Product Manager in the Payment, Policy and Charging department at Alcatel-Lucent

The Economist has its famous Big Mac index for comparing buying power across countries. But I wanted an index that focuses on the cost of mobile data usage. That meant I had to find a data-charging equivalent of the Big Mac. I needed an item that crosses cultural boundaries, is universally understood and is available worldwide.

I considered many possibilities. But the answer arrived when I saw my daughter laughing at a video of a cat playing a piano. Obviously, the mobile data equivalent of the Big Mac is the YouTube video. It’s a universally available service that is easily measured in quantitative terms, making it ideal for comparing mobile data costs.

In honor of my daughter, I chose the classic “piano-playing cat” as the baseline video. And by the way, this cat video has been viewed over 34 million times, proving its suitability as a baseline.

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THE SECRET VALUE OF VoLTE - WHAT'S IN IT FOR CONSUMERS

By: Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

Today’s consumers want faster mobile broadband, and lots of it. That’s the dominant fact shaping Mobile Service Providers’ competitive strategies. So let’s look at what you can offer these valuable subscribers with voice over LTE (VoLTE).

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Webinar today

September 13, 2006

VoIP Satisfaction

September 12, 2006

TMCnet's Susan Campbell wrote an article today called, "Study: Customer Satisfaction with VoIP Higher than Traditional and Mobile Services" about a survey conducted by Level 3 Communications. The article states that, "In fact, the study reveals that 86 percent of VoIP customers are very satisfied with their service, compared to 74 percent satisfaction among traditional landline customers and 66 percent satisfaction among wireless customers."

I can happily report that I am one of those people who are happier with their VoIP service than other telecom services. But I've got an easy reason:

More Dell Woes

September 11, 2006

How many misfortunes of its own making can a company reasonably sort through per quarter? We'll soon find out, since Dell is in the news again today in a negative light. The business news this Monday is highlighting new troubles the PC company is having with the Securities & Exchange Commission (SEC). Dell is putting off releasing its second quarter reports after the SEC has raised questions about, among other things, Dell's accruals, reserves and other balance sheet items.

Who's Who In Teleservices

September 5, 2006

Who's Who In Teleservices

 

 

Once again, the editors of Customer Inter@ction Solutions will compile what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who’s Who listing. To continue to make this a highly valuable tool, we would like to include as many global outsourced contact center services providers as possible.

 

Cool Laptops

August 30, 2006

Tomorrow's Webinar

August 29, 2006

A Patent For E-Learning?

August 28, 2006

Goodbye, Pluto

August 24, 2006

One wonders if the demotion of Pluto as a true planet, putting us back to eight planets in the solar system for the first time since 1930, will screw up the mnemonics generations of schoolchildren have learned over the years to help them recall the order of the planets. Some of the most popular (according to Wikipedia):

My Very Educated Mother Just Served Us Nine Pizzas could become, "My Very Educated Mother Just Served Us Noodles."

or

iTunes Holdouts

August 21, 2006

If you're fans of the artists involved and you have an iPod, you already know who they are: the Beatles, Radiohead, Led Zeppelin and many others.

They are holdouts who refuse to allow their music onto Apple's wildly popular iTunes Web site for fan downloads at .99 cents per song. While I agree with many who say they cannot hold out forever if they don't want to be left behind by the reality that is digital music delivery today, I can sympathize with their reasons.

Pop music has always been taken one sip at a time (that's all most people over 18 can frankly tolerate, I think).

$2 Million Grammar Error

August 7, 2006

For those people who scoff at correct grammar, puncuation and language usage in business, here's an interesting piece from today's Toronto Globe & Mail. IT seems Rogers Communications Inc. will be forced to pay $2.13 million Canadian dollars more than planned for a deal with Aliant Inc. because of a misplaced comma in the contract between the two companies.

The error occurred in this sentence: "The agreement shall continue in force for a period of five years from the date it is made, and thereafter for successive five year terms, unless and until terminated by one year prior notice in writing by either party.”

It's the second comma that's the problem. The comma separates "and thereafter for successive five year terms" from the last part of the sentence, "unless and until terminated by one year prior notice in writing." If you take out this dependent clause, the agreement reads, "The agreement shall continue in force for a period of five years from the date it is made unless and until terminated by one year prior notice in writing." Aliant terminated it with one year's prior notice in writing.

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