Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Trends in America

There is a rising trend in America toward the non-worker. The former US Secretary of Labor, Robert Reich, has been talking...

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NFV vs. SDN

I have written in the past about NFV and SDN being complementary. Now that some time has gone on, I wanted...

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Optical Network Terminal (ONT) Provisioning Made Simple

By: Mae Kowalke, TMCnet Contributor

Fiber-to-the-home (FTTH) enables providers to deliver more bandwidth and better services to customers, but service provisioning can be a substantial headache since FTTH networks are shared and therefore the optical network terminal (ONT) location is not known. Not knowing the ONT location, currently operators must send a technician to the customer’s home to establish the right location and apply service provisioning.

Alcatel-Lucent understands this problem well, and it has taken steps to ease the pain of FTTH service provisioning by developing its ONT Easy Start solution.

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Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running...

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Charter Ditches Wholesale

Charter made some moves recently including bidding from Bright House Networks, bidding for TWC and re-branding its business services. It lost...

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Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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Webinar today

September 13, 2006

VoIP Satisfaction

September 12, 2006

TMCnet's Susan Campbell wrote an article today called, "Study: Customer Satisfaction with VoIP Higher than Traditional and Mobile Services" about a survey conducted by Level 3 Communications. The article states that, "In fact, the study reveals that 86 percent of VoIP customers are very satisfied with their service, compared to 74 percent satisfaction among traditional landline customers and 66 percent satisfaction among wireless customers."

I can happily report that I am one of those people who are happier with their VoIP service than other telecom services. But I've got an easy reason:

More Dell Woes

September 11, 2006

How many misfortunes of its own making can a company reasonably sort through per quarter? We'll soon find out, since Dell is in the news again today in a negative light. The business news this Monday is highlighting new troubles the PC company is having with the Securities & Exchange Commission (SEC). Dell is putting off releasing its second quarter reports after the SEC has raised questions about, among other things, Dell's accruals, reserves and other balance sheet items.

Who's Who In Teleservices

September 5, 2006

Who's Who In Teleservices

 

 

Once again, the editors of Customer Inter@ction Solutions will compile what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who’s Who listing. To continue to make this a highly valuable tool, we would like to include as many global outsourced contact center services providers as possible.

 

Cool Laptops

August 30, 2006

Tomorrow's Webinar

August 29, 2006

A Patent For E-Learning?

August 28, 2006

Goodbye, Pluto

August 24, 2006

One wonders if the demotion of Pluto as a true planet, putting us back to eight planets in the solar system for the first time since 1930, will screw up the mnemonics generations of schoolchildren have learned over the years to help them recall the order of the planets. Some of the most popular (according to Wikipedia):

My Very Educated Mother Just Served Us Nine Pizzas could become, "My Very Educated Mother Just Served Us Noodles."

or

iTunes Holdouts

August 21, 2006

If you're fans of the artists involved and you have an iPod, you already know who they are: the Beatles, Radiohead, Led Zeppelin and many others.

They are holdouts who refuse to allow their music onto Apple's wildly popular iTunes Web site for fan downloads at .99 cents per song. While I agree with many who say they cannot hold out forever if they don't want to be left behind by the reality that is digital music delivery today, I can sympathize with their reasons.

Pop music has always been taken one sip at a time (that's all most people over 18 can frankly tolerate, I think).

$2 Million Grammar Error

August 7, 2006

For those people who scoff at correct grammar, puncuation and language usage in business, here's an interesting piece from today's Toronto Globe & Mail. IT seems Rogers Communications Inc. will be forced to pay $2.13 million Canadian dollars more than planned for a deal with Aliant Inc. because of a misplaced comma in the contract between the two companies.

The error occurred in this sentence: "The agreement shall continue in force for a period of five years from the date it is made, and thereafter for successive five year terms, unless and until terminated by one year prior notice in writing by either party.”

It's the second comma that's the problem. The comma separates "and thereafter for successive five year terms" from the last part of the sentence, "unless and until terminated by one year prior notice in writing." If you take out this dependent clause, the agreement reads, "The agreement shall continue in force for a period of five years from the date it is made unless and until terminated by one year prior notice in writing." Aliant terminated it with one year's prior notice in writing.

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