Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Target and Casper, Retail is now like Telecom

Retailers are now a lot like broadband providersCasper sells a mattress that rolls up and comes in a box and has rave...

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Merger Synergies and CX

Sonus is merging with GENBAND. Last year Sonus bought Taqua for $20M. The talk is all about synergies and higher EBITDA....

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Telecom Tidbits # 2457

Some help with Robocalls. Pass it along. Private equity firm, TPG, last year acquired RCN and Grande. Now they are grabbing...

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Is the Cisco VNI Right?

I come across many business plans that utilize the Cisco VNI, and these business plans and business often speak of it...

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What Happened to LinkedIn?

This week there have been two posts on my feed about "We can connect but don't spam me!" The discussion was...

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If Starting Today as an Agent

If I was starting my telecom agency today, what would I do? When I started in 1999, I was selling basically...

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The Rise of AI in Communications

Data, Data everywhere but not a byte to thinkData, Data everywhere buy why are the bytes not linked? As economical compute power...

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Star Trek XI

August 4, 2006

Onyx Says "I Do"

August 2, 2006

Only days after finally fending off unwanted advances from would-be acquierer CDC, Onyx Software has offered its and to its preferred suitor, M2M Holdings Inc., the holding company that is jointly owned by Battery Ventures VI, L.P. and Thoma Cressey Equity Partners and whose primary asset is Made2Manage Systems Inc. (and you thought your company name was a mouthful).

For more info, see David Sims' article of this morning: http://news.tmcnet.com/news/-onyx-m2m-crm-/2006/08/02/1764983.htm

It's interesting to note that Thoma Cressey Equity Partners' name appears to be popping up all over the enterprise business communication solutions marketplace as of late and appears to have secured a great deal of pocket change in the form of VC money.

Heat Insanity

August 1, 2006

Friday marks the 114th anniversary of the mysterious and unsolved axe murders of Andrew and Abby Borden, the father and step-mother of the infamous Fall River, Massachusetts spinster, Lizzie Borden, who has always been suspected of doing the deed, but was acquitted at the time (and in mock trails since) for a complete lack of evidence. (Conspiracy theories abound on this topic.)

Sources say New England was experiencing a deadly heatwave during the days surrounding the 4th of August, 1892.

With the temperature topping 100 here in Connecticut today, and the heat index up near 110, all I can say is that were I forced to wear a corset, a corset cover, a camisole, a shirt, a bodice, leg-o-mutton sleeves, a long skirt, stockings and lace-up boots on a day like today and in a house with no fans or air-conditioning, I'd probably contemplate a murder or two, as well.

Internet Paid Content

August 1, 2006

Posts To My Blog

July 21, 2006

Every once in a while, I need to visit the comments section of this blog and clear it out. It seems I need to do it more often. I expect the proliferation of spam to the blog...that's easy to spot. Lots of companies selling mobile phones, SIM cards and accessories will spam.

Call Center Confusion For Medicare

July 19, 2006

CRM, salesforce automation, knowledge management and quality management all exist for a very good reason: to avoid creating nightmare scenarios like the one the U.S. government and the call centers it has contracted have made over the Medicare Plan D.

This article reveals that calls to different call centers about the Medicare Plan will garner radically different and conflicting responses, and not a single call center tested has been able to offer correct answers much more than half of the time.

No wonder today's seniors are confused over the Medicare Plan. It's hard not to become confused when you aren't starting with the correct information to begin with.

AOL To Go Free?

July 17, 2006

AOL To Go Free?

July 17, 2006

Verint Acquires Mercom

July 14, 2006

Stone Age Faxing

July 12, 2006

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