Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

cVidya Helps CSPs Provide Mass Customization to Boost Profit

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their...

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cVidya Helps CSPs Provide Mass Customization to Boost Profit

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their...

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The MWC 2015 Reality

A month ago I wrote a blog about what I’d expect to see at Mobile World Congress.  At that time, I...

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Quantifying IP/optical integration synergies

By:  Alcatel-Lucent’s:

  • Ben Tang, Distinguished Member of Technical Staff in the Bell Labs Consulting Services department
  • Mohcene Mezhoudi, Senior Consultant Member of Technical Staff in the Bell Labs Consulting Services department
  • Arnold Jansen, Senior Product Marketing Manager

From original Alcatel-Lucent TechZine posting

IP/optical integration typically results in cost savings, but maintaining service availability is also essential when measuring total return on investment (ROI). An analysis of 3 modes of operation found multi-layer protection and restoration to be the most cost efficient while meeting availability requirements.

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5 models to speed LTE public safety adoption

By: Jérôme Brouet, Public Safety Solution Director, Alcatel-Lucent
From original Alcatel-Lucent TechZine posting

Public safety professionals require the highest level of reliable, multimedia mobile communications to enhance their operational effectiveness. And while standard based long term evolution (LTE) provides the most cost-effective and secure way to support these broadband communications, transitioning to this new technology will demand a complex technical, operational, and business evolution for the public safety community.

Why LTE – and why now?

Public safety communications are at a turning point. The most urgent events – planned and unplanned – require more than mission-critical voice to improve first responders’ efficiency. Real-time imagery, video, geo-localization, and high-speed access to private cloud-based information and applications are becoming essential to fulfill first responders’ missions.

Existing private mobile radio (PMR) systems have limited capabilities to deliver this, because they were designed to primarily support narrowband mission-critical voice.

For LTE, it’s a different story. LTE can complement existing PMR networks to dramatically enhance operational effectiveness and coordination within a secure infrastructure shared by cooperating agencies.

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5 areas OpenStack needs help to support NFV

By: Andreas Lemke, Marketing Lead, CloudBand NFV platform, Alcatel-Lucent
From original Alcatel-Lucent TechZine posting

OpenStack isn’t an as-is solution for telco network functions virtualization (NFV) infrastructures. OpenStack is an open-source cloud management technology that provides many of the capabilities needed in any NFV environment. And this has prompted interest among many telco service providers.

But to realize the full benefits of NFV, service providers need NFV platforms that provide additional capabilities to support distributed clouds, enhanced network control, lifecycle management, and high performance data planes.

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TCS Shows Telemedicine Improvements and more at #MWC15

TCS had a wealth of interesting news at MWC - probably the most interesting was their VirtuMedix solution which is a...

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Star Trek XI

August 4, 2006

Onyx Says "I Do"

August 2, 2006

Only days after finally fending off unwanted advances from would-be acquierer CDC, Onyx Software has offered its and to its preferred suitor, M2M Holdings Inc., the holding company that is jointly owned by Battery Ventures VI, L.P. and Thoma Cressey Equity Partners and whose primary asset is Made2Manage Systems Inc. (and you thought your company name was a mouthful).

For more info, see David Sims' article of this morning: http://news.tmcnet.com/news/-onyx-m2m-crm-/2006/08/02/1764983.htm

It's interesting to note that Thoma Cressey Equity Partners' name appears to be popping up all over the enterprise business communication solutions marketplace as of late and appears to have secured a great deal of pocket change in the form of VC money.

Heat Insanity

August 1, 2006

Friday marks the 114th anniversary of the mysterious and unsolved axe murders of Andrew and Abby Borden, the father and step-mother of the infamous Fall River, Massachusetts spinster, Lizzie Borden, who has always been suspected of doing the deed, but was acquitted at the time (and in mock trails since) for a complete lack of evidence. (Conspiracy theories abound on this topic.)

Sources say New England was experiencing a deadly heatwave during the days surrounding the 4th of August, 1892.

With the temperature topping 100 here in Connecticut today, and the heat index up near 110, all I can say is that were I forced to wear a corset, a corset cover, a camisole, a shirt, a bodice, leg-o-mutton sleeves, a long skirt, stockings and lace-up boots on a day like today and in a house with no fans or air-conditioning, I'd probably contemplate a murder or two, as well.

Internet Paid Content

August 1, 2006

Posts To My Blog

July 21, 2006

Every once in a while, I need to visit the comments section of this blog and clear it out. It seems I need to do it more often. I expect the proliferation of spam to the blog...that's easy to spot. Lots of companies selling mobile phones, SIM cards and accessories will spam.

Call Center Confusion For Medicare

July 19, 2006

CRM, salesforce automation, knowledge management and quality management all exist for a very good reason: to avoid creating nightmare scenarios like the one the U.S. government and the call centers it has contracted have made over the Medicare Plan D.

This article reveals that calls to different call centers about the Medicare Plan will garner radically different and conflicting responses, and not a single call center tested has been able to offer correct answers much more than half of the time.

No wonder today's seniors are confused over the Medicare Plan. It's hard not to become confused when you aren't starting with the correct information to begin with.

AOL To Go Free?

July 17, 2006

AOL To Go Free?

July 17, 2006

Verint Acquires Mercom

July 14, 2006

Stone Age Faxing

July 12, 2006

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