Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Breaking Rumor: Verizon to buy XO

Spectrum is the new beach front property according to Peter Radizeski @radinfo and he has a very reliable source which tells him...

Full Story »

Momentum Trolls Windstream (Going Up-Market)

I received this email yesterday from Momentum with the letter attached (with far too much private info not blacked out.) "As...

Full Story »

What to expect at MWC 2016

The biggest, baddest (and I mean that in the best way possible!) communications show on the planet, Mobile World Congress, is only...

Full Story »

New Award Helps Attract Tech Workers in a Competitive Market

Developers in Silicon Valley last a surprisingly short nine months  It’s becoming clear that programmers are in short supply and demand is increasing rapidly, leaving small...

Full Story »

Monday Morning Thoughts on Sales and Strategy

This testimonial for ANPI by an RLEC is worth listening to just to understand the thinking behind moving to cloud comms....

Full Story »

Channel Partner Take-aways from CVX

Channel Vision Expo is collocated with ITEXPO. This year MSP Expo was also collocated and Microcorp's Partner learning experience was down...

Full Story »

The Case for a Real-Time Application Delivery Controller

As the telecom infrastructure world moves to software, there are still “anti-pundits” that question the ability of software to scale and be...

Full Story »

Star Trek XI

August 4, 2006

Onyx Says "I Do"

August 2, 2006

Only days after finally fending off unwanted advances from would-be acquierer CDC, Onyx Software has offered its and to its preferred suitor, M2M Holdings Inc., the holding company that is jointly owned by Battery Ventures VI, L.P. and Thoma Cressey Equity Partners and whose primary asset is Made2Manage Systems Inc. (and you thought your company name was a mouthful).

For more info, see David Sims' article of this morning: http://news.tmcnet.com/news/-onyx-m2m-crm-/2006/08/02/1764983.htm

It's interesting to note that Thoma Cressey Equity Partners' name appears to be popping up all over the enterprise business communication solutions marketplace as of late and appears to have secured a great deal of pocket change in the form of VC money.

Heat Insanity

August 1, 2006

Friday marks the 114th anniversary of the mysterious and unsolved axe murders of Andrew and Abby Borden, the father and step-mother of the infamous Fall River, Massachusetts spinster, Lizzie Borden, who has always been suspected of doing the deed, but was acquitted at the time (and in mock trails since) for a complete lack of evidence. (Conspiracy theories abound on this topic.)

Sources say New England was experiencing a deadly heatwave during the days surrounding the 4th of August, 1892.

With the temperature topping 100 here in Connecticut today, and the heat index up near 110, all I can say is that were I forced to wear a corset, a corset cover, a camisole, a shirt, a bodice, leg-o-mutton sleeves, a long skirt, stockings and lace-up boots on a day like today and in a house with no fans or air-conditioning, I'd probably contemplate a murder or two, as well.

Internet Paid Content

August 1, 2006

Posts To My Blog

July 21, 2006

Every once in a while, I need to visit the comments section of this blog and clear it out. It seems I need to do it more often. I expect the proliferation of spam to the blog...that's easy to spot. Lots of companies selling mobile phones, SIM cards and accessories will spam.

Call Center Confusion For Medicare

July 19, 2006

CRM, salesforce automation, knowledge management and quality management all exist for a very good reason: to avoid creating nightmare scenarios like the one the U.S. government and the call centers it has contracted have made over the Medicare Plan D.

This article reveals that calls to different call centers about the Medicare Plan will garner radically different and conflicting responses, and not a single call center tested has been able to offer correct answers much more than half of the time.

No wonder today's seniors are confused over the Medicare Plan. It's hard not to become confused when you aren't starting with the correct information to begin with.

AOL To Go Free?

July 17, 2006

AOL To Go Free?

July 17, 2006

Verint Acquires Mercom

July 14, 2006

Stone Age Faxing

July 12, 2006

Featured Events