Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Where's the Margin? (Part 1)

As much as I grumble often about the VoIP/UC providers and their lack of differentiation, SD-WAN is going to be just...

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First Hackproof Wi-Fi, then Grab Some IP Communications

While most of TMCnet blog readers want to monetize IP communications, most of the world just wants to be able to use...

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Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software...

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New Flowroute Customer Onboarding Platform Lubricates CSP Porting

Smoothly and effectively onboarding new enterprises is one of the most significant operational challenges for cloud communications providers. Flowroute is aiming squarely...

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CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX...

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Stupid Mistakes Lead to Kelihos Botnet Spam Lord Arrest

Russian Pyotr Levashov spread ransomware and other malicious software through the Kelihos botnet, possibly hacked the U.S. election and probably ran the...

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Is Cloud Infrastructure Swallowing Up NFV?

Service Providers want the infrastructure to be able to scale up (and down), they want to move CAPEX to OPEX, and they...

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Star Trek XI

August 4, 2006

Onyx Says "I Do"

August 2, 2006

Only days after finally fending off unwanted advances from would-be acquierer CDC, Onyx Software has offered its and to its preferred suitor, M2M Holdings Inc., the holding company that is jointly owned by Battery Ventures VI, L.P. and Thoma Cressey Equity Partners and whose primary asset is Made2Manage Systems Inc. (and you thought your company name was a mouthful).

For more info, see David Sims' article of this morning: http://news.tmcnet.com/news/-onyx-m2m-crm-/2006/08/02/1764983.htm

It's interesting to note that Thoma Cressey Equity Partners' name appears to be popping up all over the enterprise business communication solutions marketplace as of late and appears to have secured a great deal of pocket change in the form of VC money.

Heat Insanity

August 1, 2006

Friday marks the 114th anniversary of the mysterious and unsolved axe murders of Andrew and Abby Borden, the father and step-mother of the infamous Fall River, Massachusetts spinster, Lizzie Borden, who has always been suspected of doing the deed, but was acquitted at the time (and in mock trails since) for a complete lack of evidence. (Conspiracy theories abound on this topic.)

Sources say New England was experiencing a deadly heatwave during the days surrounding the 4th of August, 1892.

With the temperature topping 100 here in Connecticut today, and the heat index up near 110, all I can say is that were I forced to wear a corset, a corset cover, a camisole, a shirt, a bodice, leg-o-mutton sleeves, a long skirt, stockings and lace-up boots on a day like today and in a house with no fans or air-conditioning, I'd probably contemplate a murder or two, as well.

Internet Paid Content

August 1, 2006

Posts To My Blog

July 21, 2006

Every once in a while, I need to visit the comments section of this blog and clear it out. It seems I need to do it more often. I expect the proliferation of spam to the blog...that's easy to spot. Lots of companies selling mobile phones, SIM cards and accessories will spam.

Call Center Confusion For Medicare

July 19, 2006

CRM, salesforce automation, knowledge management and quality management all exist for a very good reason: to avoid creating nightmare scenarios like the one the U.S. government and the call centers it has contracted have made over the Medicare Plan D.

This article reveals that calls to different call centers about the Medicare Plan will garner radically different and conflicting responses, and not a single call center tested has been able to offer correct answers much more than half of the time.

No wonder today's seniors are confused over the Medicare Plan. It's hard not to become confused when you aren't starting with the correct information to begin with.

AOL To Go Free?

July 17, 2006

AOL To Go Free?

July 17, 2006

Verint Acquires Mercom

July 14, 2006

Stone Age Faxing

July 12, 2006

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