Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Why TelePacific is Re-Branding

In this podcast, I speak with TelePacific's SVP Ken Bisnoff on why TelePacific is re-branding. The CLEC of old is gone....

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Communications Tech Development = Code + Human Resources > Enter OpenSIPs Summit 2017 Amsterdam

A big difference between a successful communications technology corporation, startup or project and a flop is the development of the solution behind...

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Telecom Tidbits (part # 2450)

Amazon Using Trojan Horse Approach To Go After Smartphone Voice Market. Amazon is agressively pursuing the voice personal assistant market, focusing...

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Telecom Tidbits (#2449)

Telecom is still broken. Ordering a 1GB Internet port in a Lit building has turned from a 2 week turn up...

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Shock! IBM Reverses Telecommuting Policy. Here's Why

It's mind-boggling. It's incredible. The biggest news in tech culture is without question  the reversal by IBM regarding a telecommuting policy which...

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What does having no PSTN lines really mean?

There are firm actions starting to take place about PSTN sunset.  What this means is that our landline networks that we...

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10 Seismic Communications Trends Creating Billions in New Value

People need not apply in our brave new communications future Communications was once a person-to-person mechanism allowing individuals to collaborate or share...

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RightNow Acquires Salesnet

May 22, 2006

New Call Centers

May 19, 2006

The growth of call centers, both U.S. domestic and international, is becoming hard to ignore. As consumer companies finally start to realize that the quality of customer service they provide is becoming the primary determinant factor in whether they keep or lose customers, these organizations are scrambling to build world-class facilities.

And it shows in the amount of recruitment taking place.

Issues Facing Call Centers

May 17, 2006

Also Sprach Zarathustra

May 10, 2006

Skippy's Birthday

May 8, 2006

I have a goldfish. The golfish's name is Skippy. (This is starting out like a pre-K "I Can Read!" book, I know.) The fish sits in a tank on my desk and is both the unofficial mascot of the TMC Editorial Team, and a favorite amusement of the young children of fellow TMCers when they visit.

Yesterday was the third anniversary of my acquisition of Skippy, for whom I paid 12 cents.

Verizon Causes Pain

May 8, 2006

Colbert & The Blogosphere

May 4, 2006

Whatever your opinion of Stephen Colbert's presentation at the recent White House Correspondents' Dinner, you must admit that it has created an interesting phenomenon.

Though the speech and its fallout have been barely mentioned on the mainstream news Web sites and in newspapers, it's currently one of the most hotly debated topics in the blogosphere. Why the disconnect?

I have no idea.

Keef Vs. Tree

May 1, 2006

Nice Acquires IEX

April 28, 2006

Customer Service E-mails

April 24, 2006

I just sent a query to my credit card company via their Web site asking about their surcharges on transactions made in foreign countries (I'll be going on vacation this spring.) I've used this method before. When an agent answers my question, I get a notification to log into my account and view the response.

It used to annoy me that so many telecom and financial services companies no longer make their phone numbers easy to find.

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