Brendan Read : The Readerboard
Brendan Read
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| Contact Center/CRM Views and Analysis

How to be the #1 Managed Service Provider MSP

May I introduce you to SP Homerun Inc Chief Thought Leader Joshua Feinberg? He presented on the topic "How MSPs, Hosted and Cloud...

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At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich Cloudonix.io to follow up on our conversation from last year...

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Digital Transformation of Industry has Arrived thanks to Blockchain

Blockchain not just enables but encourages Digital Transformation of IndustryDigital transformation is being raced into by companies - and we're not exaggerating....

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Jeff Pulver to Present at ITEXPO 2018 BlockChain

Retro Jeff Pulver and friends from VON show 2007...see anyone you know?!Jeff Pulver, who I can't help but follow every direction he...

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190 million people use Quora | you should, too

Using Quora 5 - 10 minutes per week in a meaningful way is destined to be much better for your business than...

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Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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The Song Tapper

April 20, 2006

Feedback On Credit Card Piece

April 13, 2006

I've gotten some comment on my article of yesterday, Someone Needs To Put A Leash On Credit Card Issuers. Here is one:

Tracey;

Kudos! I just read your article, "Someone Needs To Put A Leash On Credit Card Issuers." You're right on target, of course, but there's even more!

Salesforce.com Acquires Sendia

April 12, 2006

Google My Pizza

April 7, 2006

As often happens on Friday, I'm too tired to cook. The very thought of making even�toast right now exhausts me. While I'm normally an avid cook, I am less than inspired to start experimenting in the kitchen tonight. The sum total of my kitchen equipment manipulation will be to acquire a beer out of the fridge upon entering my house.

Skills-Based Routing

April 6, 2006

Patents Gone Wild?

April 5, 2006

Former CIS editor David Butcher spotted my article on the Netflix versus Blockbuster patent hoo-ha today, and sent me a wonderful tidbit of information...that someone has actually patented the childhood "string phone" concept. To think...how much money do our former seven-year-old selves own the patent holders?

United States Patent 4,195,707
Kupperman, et al. April 1, 1980

Snow

April 5, 2006

Aspect Is Now Complete

April 4, 2006

The Packaging Industry...

March 31, 2006

...has gone mad. If you thought that the telecom industry has more than enough to annoy (IVRs, outbound telemarketing, cell phone billing), then consider the packaging industry.

I just opened a bottle of fish water conditioner since I needed to change the tank water of the goldfish I keep on my desk (Skippy). After taking the small bottle out of the clamshell package, I found a small protective cap ring on the bottle.

Impulse Buying Doesn't Work For Technology

March 31, 2006

Several months ago, our annual Buyer's Guide issue went off into the mail. It's a resource we hope you'll keep and refer to throughout the calendar year, particularly when your 17-year-old call center reader board spontaneously combusts, setting off the sprinklers, which in turns ruins all your headsets. Not that we're hoping you experience a scenario like that, but hey…you never know. One thing at Customer Interaction Solutions we try to do every year is to not only discuss what to buy, but how to go about buying it.   We're a nation of impulse buyers.
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