Brendan Read
TMC
Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
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WebRTC Screen Sharing Using Openfire
I've written about WebRTC screen sharing, but today I came across another WebRTC screen sharing solution leveraging Openfire and using WebSockets and...
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LTE Network Interactions
According to a recently released GSMA Wireless Intelligence infographic, there are 163 live LTE networks today, and that figure is expected...
Full Story »The Song Tapper
April 20, 2006Unfortunately, last night I discovered the Web site www.songtapper.com. I'm probably the last person to find this site, but in case you haven't heard of it, here's how it works. If you know a song's melody but don't know the artist, you can access this site and actually "tap" the tune out on the space bar. The Song Tapper then searches its database of songs and returns a list of results in order of probability.
I found that it listed my song as its number one result two of three times I tried it.
Like we all needed a new site to waste time and provide mild amusement...
TES
Feedback On Credit Card Piece
April 13, 2006I've gotten some comment on my article of yesterday, Someone Needs To Put A Leash On Credit Card Issuers. Here is one:
Tracey;
Kudos! I just read your article, "Someone Needs To Put A Leash On Credit Card Issuers." You're right on target, of course, but there's even more!
Salesforce.com Acquires Sendia
April 12, 2006
Salesforce.com today announced that it will begin directly offering what it calls the next generation of mobile applications with AppExchange Mobile, through the company's acquisition of Sendia Corporation for $15 million in cash. Salesforce.com will be able to combine its AppExchange on-demand platform with existing mobile technology from Sendia and "mobile-enable" more than 60 on-demand applications that are currently available on the AppExchange, according to the company. Using AppExchange Mobile, all current and future AppExchange partners will be able to quickly and easily extend their on-demand applications to any mobile device with no extra development cost or complexity.
TES
Google My Pizza
April 7, 2006As often happens on Friday, I'm too tired to cook. The very thought of making even�toast right now exhausts me. While I'm normally an avid cook, I am less than inspired to start experimenting in the kitchen tonight. The sum total of my kitchen equipment manipulation will be to acquire a beer out of the fridge upon entering my house.
Skills-Based Routing
April 6, 2006Learning what it takes to do skills-based routing well is like learning to do your taxes with flair: it's a skill that will forever more serve you well. TMC is pleased to be offering a Skills-Based Routing Webinar, in conjunction with IEX Corp.
Please put it on your calendar for June 15th at 2:00pm EST and stay in tune for more information.
TES
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Patents Gone Wild?
April 5, 2006Former CIS editor David Butcher spotted my article on the Netflix versus Blockbuster patent hoo-ha today, and sent me a wonderful tidbit of information...that someone has actually patented the childhood "string phone" concept. To think...how much money do our former seven-year-old selves own the patent holders?
United States Patent 4,195,707
Kupperman, et al. April 1, 1980
Snow
April 5, 2006Anyone who believes that "March comes in like a lion and goes out like a lamb" doesn't live in New England. Woke up this morning to snow on the ground...April 5th. As far as I can see, March comes in like a lion and goes out like a lion, then April comes in like a lion and lets the lamb wander about periodically, but never lets us forget that the lion is still boss, at least until June 1st, at which time the lion turns the whole show over to the fire-breathing dragon from hell.
TES
Aspect Is Now Complete
April 4, 2006...in its full circle of contact center product offerings. The company announced today it has acquired a call recording/monitoring/quality management solution from Illinois-based SophistiCom Technologies. This company will now be very, very hard to beat in the call center space. The full article is here: http://www.tmcnet.com/channels/contact-center-products/articles/883-aspect-acquires-last-puzzle-piece-call-recording.htm
TES
The Packaging Industry...
March 31, 2006...has gone mad. If you thought that the telecom industry has more than enough to annoy (IVRs, outbound telemarketing, cell phone billing), then consider the packaging industry.
I just opened a bottle of fish water conditioner since I needed to change the tank water of the goldfish I keep on my desk (Skippy). After taking the small bottle out of the clamshell package, I found a small protective cap ring on the bottle.
Impulse Buying Doesn't Work For Technology
March 31, 2006
Several months ago, our annual Buyer's Guide issue went off into the mail. It's a resource we hope you'll keep and refer to throughout the calendar year, particularly when your 17-year-old call center reader board spontaneously combusts, setting off the sprinklers, which in turns ruins all your headsets. Not that we're hoping you experience a scenario like that, but hey…you never know.
One thing at Customer Interaction Solutions we try to do every year is to not only discuss what to buy, but how to go about buying it.
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We're a nation of impulse buyers.
