Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

2017 Predictions From Rich Tehrani

Without further ado, here are my predictions for the new year!!! What do you think?    We will see major financial problems...

Full Story »

The Most Important Marketing Automation Webinar of the Year

Many people know TMC as a company reporting on news. Many tech and communications companies leverage TMCnet and our various properties for...

Full Story »

Foxconn Plays the Trump Presidency Brilliantly

Let’s start off with what will likely be taken poorly by U.S. workers… According to at least one company, you get paid...

Full Story »

Scoring My 2016 Predictions

This is the time of year I typically grade myself on the predictions I made this time last year. NFV: I predicted that we’ll...

Full Story »

Advice for Partners for 2017 [podcast]

Jeff Ponts of Datatel; Emmett Tydings of AB&T Telecom; and Chris Palermo of GCN joined the podcast this week to talk...

Full Story »

$4B Wireless Repair Market Event Comes to ITEXPO

Almost 8,000 wireless repair businesses employ over 20,000 people and the market is growing. Yes, it’s a $4 billion dollar market! Apple’s next-gen phones...

Full Story »

Ad Blockers vs Mobile Advertisers

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to...

Full Story »

IP-Based Call Centers

March 30, 2006

Largest Union Chooses SER

March 28, 2006

Real News?

March 27, 2006

Bands & Search Engine Feedback

March 24, 2006

Kudos To Convergys

March 23, 2006

Filipino Call Centers To Grow

March 22, 2006

Aspect Leads In Magic Quadrant

March 21, 2006

Credit Freeze Feedback

March 20, 2006

I'm getting a great deal of feedback on my series of articles regarding credit freezing. I've gotten some different perspectives from these e-mails, so I'm going to start and post some of them. One reader wrote and said,

Dear Tracey:

I read your column on security freezes and found it very interesting. If it were me, I might add Innovis Data Solutions (CBC Innovis) to your security freeze list, the fourth “secret” credit bureau that may eventually start selling credit reports.  Check NJ PIRG for more info.

Aspect Does Outbound

March 16, 2006

Aspect Software today announced the general availability of  its Aspect Enterprise Campaign Manager 2.0, which is an outbound campaign strategy management and call optimization product.

In an era when even companies that do primarily outbound don't want to be known as companies that do outbound, it's nice to see continued innovation in this area. I have been busy compiling the "Outbound Technologies Roundup" for the upcoming April edition of Customer Interaction Solutions, and I was bowled overy by how many companies are still aggressively pursuing...and succeeding...by focusing on outbound technologies and services.

It's also a fallacy that the only growth in outbound is overseas...evidence from this year's Top 50 Teleservices Agencies Ranking proves that U.S.

Dialers On EBay

March 13, 2006

Featured Events