Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Managed Security Portfolios Grow

In the wake of so much hacking, security concerns are starting to show up in the offerings from a number of...

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Data Center Trends with COLOTRAQ

My pal, Dany Bouchedid, is CEO of master agency, COLOTRAQ. We met during the founding of the TCA. We talk for...

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A Candid Talk with Ford about Connected Cars and the Future

At Mobile World Congress (MWC) in 2015 I spoke with James Buczowski a Henry Ford Technical Fellow about the company’s connected ecosystem...

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Acision Fights Creative Destruction with Innovation at #MWC15

At Mobile World Congress (MWC) in 2015 Mark Zuckerberg gave a keynote speech for the second year in a row and to...

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cVidya Helps CSPs Provide Mass Customization to Boost Profit

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their...

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cVidya Helps CSPs Provide Mass Customization to Boost Profit

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their...

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The MWC 2015 Reality

A month ago I wrote a blog about what I’d expect to see at Mobile World Congress.  At that time, I...

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IP-Based Call Centers

March 30, 2006

Largest Union Chooses SER

March 28, 2006

Real News?

March 27, 2006

Bands & Search Engine Feedback

March 24, 2006

Kudos To Convergys

March 23, 2006

Filipino Call Centers To Grow

March 22, 2006

Aspect Leads In Magic Quadrant

March 21, 2006

Credit Freeze Feedback

March 20, 2006

I'm getting a great deal of feedback on my series of articles regarding credit freezing. I've gotten some different perspectives from these e-mails, so I'm going to start and post some of them. One reader wrote and said,

Dear Tracey:

I read your column on security freezes and found it very interesting. If it were me, I might add Innovis Data Solutions (CBC Innovis) to your security freeze list, the fourth “secret” credit bureau that may eventually start selling credit reports.  Check NJ PIRG for more info.

Aspect Does Outbound

March 16, 2006

Aspect Software today announced the general availability of  its Aspect Enterprise Campaign Manager 2.0, which is an outbound campaign strategy management and call optimization product.

In an era when even companies that do primarily outbound don't want to be known as companies that do outbound, it's nice to see continued innovation in this area. I have been busy compiling the "Outbound Technologies Roundup" for the upcoming April edition of Customer Interaction Solutions, and I was bowled overy by how many companies are still aggressively pursuing...and succeeding...by focusing on outbound technologies and services.

It's also a fallacy that the only growth in outbound is overseas...evidence from this year's Top 50 Teleservices Agencies Ranking proves that U.S.

Dialers On EBay

March 13, 2006

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