Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Why TelePacific is Re-Branding

In this podcast, I speak with TelePacific's SVP Ken Bisnoff on why TelePacific is re-branding. The CLEC of old is gone....

Full Story »

Communications Tech Development = Code + Human Resources > Enter OpenSIPs Summit 2017 Amsterdam

A big difference between a successful communications technology corporation, startup or project and a flop is the development of the solution behind...

Full Story »

Telecom Tidbits (part # 2450)

Amazon Using Trojan Horse Approach To Go After Smartphone Voice Market. Amazon is agressively pursuing the voice personal assistant market, focusing...

Full Story »

Telecom Tidbits (#2449)

Telecom is still broken. Ordering a 1GB Internet port in a Lit building has turned from a 2 week turn up...

Full Story »

Shock! IBM Reverses Telecommuting Policy. Here's Why

It's mind-boggling. It's incredible. The biggest news in tech culture is without question  the reversal by IBM regarding a telecommuting policy which...

Full Story »

What does having no PSTN lines really mean?

There are firm actions starting to take place about PSTN sunset.  What this means is that our landline networks that we...

Full Story »

10 Seismic Communications Trends Creating Billions in New Value

People need not apply in our brave new communications future Communications was once a person-to-person mechanism allowing individuals to collaborate or share...

Full Story »

IP-Based Call Centers

March 30, 2006

Largest Union Chooses SER

March 28, 2006

Real News?

March 27, 2006

Bands & Search Engine Feedback

March 24, 2006

Kudos To Convergys

March 23, 2006

Filipino Call Centers To Grow

March 22, 2006

Aspect Leads In Magic Quadrant

March 21, 2006

Credit Freeze Feedback

March 20, 2006

I'm getting a great deal of feedback on my series of articles regarding credit freezing. I've gotten some different perspectives from these e-mails, so I'm going to start and post some of them. One reader wrote and said,

Dear Tracey:

I read your column on security freezes and found it very interesting. If it were me, I might add Innovis Data Solutions (CBC Innovis) to your security freeze list, the fourth “secret” credit bureau that may eventually start selling credit reports.  Check NJ PIRG for more info.

Aspect Does Outbound

March 16, 2006

Aspect Software today announced the general availability of  its Aspect Enterprise Campaign Manager 2.0, which is an outbound campaign strategy management and call optimization product.

In an era when even companies that do primarily outbound don't want to be known as companies that do outbound, it's nice to see continued innovation in this area. I have been busy compiling the "Outbound Technologies Roundup" for the upcoming April edition of Customer Interaction Solutions, and I was bowled overy by how many companies are still aggressively pursuing...and succeeding...by focusing on outbound technologies and services.

It's also a fallacy that the only growth in outbound is overseas...evidence from this year's Top 50 Teleservices Agencies Ranking proves that U.S.

Dialers On EBay

March 13, 2006

Featured Events