Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

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End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

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Robocalls Call for Service Provider Intervention

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may...

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Talari Adds Firewall, Features to SD-WAN solution

SD-WAN is another one of those growth areas in tech which often goes unnoticed. Some time back I went to visit Talari...

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Silicon Valley Will Crush You!

The amount of PR generated by tech companies mostly in Silicon Valley like Google, Apple, Samsung, Facebook, Tesla and Amazon is staggering....

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HD Voice Finally Comes of Age

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or...

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Tech Culture Will Separate Winners from Losers in The Digital Economy

The 2016 Tech Culture Award winners have been announced The outlook for tech workers has perhaps never been brighter as top tech...

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IP-Based Call Centers

March 30, 2006

Largest Union Chooses SER

March 28, 2006

Real News?

March 27, 2006

Bands & Search Engine Feedback

March 24, 2006

Kudos To Convergys

March 23, 2006

Filipino Call Centers To Grow

March 22, 2006

Aspect Leads In Magic Quadrant

March 21, 2006

Credit Freeze Feedback

March 20, 2006

I'm getting a great deal of feedback on my series of articles regarding credit freezing. I've gotten some different perspectives from these e-mails, so I'm going to start and post some of them. One reader wrote and said,

Dear Tracey:

I read your column on security freezes and found it very interesting. If it were me, I might add Innovis Data Solutions (CBC Innovis) to your security freeze list, the fourth “secret” credit bureau that may eventually start selling credit reports.  Check NJ PIRG for more info.

Aspect Does Outbound

March 16, 2006

Aspect Software today announced the general availability of  its Aspect Enterprise Campaign Manager 2.0, which is an outbound campaign strategy management and call optimization product.

In an era when even companies that do primarily outbound don't want to be known as companies that do outbound, it's nice to see continued innovation in this area. I have been busy compiling the "Outbound Technologies Roundup" for the upcoming April edition of Customer Interaction Solutions, and I was bowled overy by how many companies are still aggressively pursuing...and succeeding...by focusing on outbound technologies and services.

It's also a fallacy that the only growth in outbound is overseas...evidence from this year's Top 50 Teleservices Agencies Ranking proves that U.S.

Dialers On EBay

March 13, 2006

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