Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Tech helps e-Estonia Replace Delaware as Corporate Capital

Set your business up in Delaware is what you’ll hear from an attorney if you decide to set up a US corporation....

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Nothing But Vanilla Pudding

Do you remember playing musical chairs in school? The music begins a chair is removed and you circle around until the...

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Talking API and UC with Zilkr

In this podcast, I sit down with Omar Paul, co-founder of Zilkr, a platform for communications APIs and SDK. In the...

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Will the Clinton Vs. Trump Outsourcing War hurt your Business?

With tens of millions of jobs lost in the U.S. due to outsourcing (including contract manufacturing), we can expect the topic to...

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Why Android Sucks: Part 2

Earlier this month in a piece titled Why Android Sucks you learned that Dell decided to stop updating Android devices. The article...

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2016 State of WebRTC

Where are we really with WebRTC?  It’s not generating the buzz it used to. There are not many specialized conferences anymore.  Even...

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What It Means to Master an Agency

After rumors swirled at CP Expo in Vegas in March, the announcement is finally here: Sandler Partners is acquiring X4. This...

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Credit Freezing

March 13, 2006

My article last week about the ability to "freeze" your credit with the credit agencies so no one can steal your identity has caused me to get a lot of mail. I'll reproduce one letter I have received already:

Tracey:  Read your article/letters re Credit Freeze.

Thought you might like to know:



Identity theft is the fastest growing crime in America, increasing 600 percent since the year 2000.

Mars Reconnaisance Orbiter

March 10, 2006

Outbound Provider: Last Call

March 9, 2006

Illiterate Spammers

March 9, 2006

Walmart Blogs Itself

March 7, 2006

Getting More Call Center For Less

March 6, 2006

Credit Freezing

February 28, 2006

I'm trying to put a "freeze" on my credit, as I'm allowed to do in Connecticut as of January 1st, thanks to a bill signed by Governor Jodi Rell. "Trying" is the operative word. Not only is there NO INFORMATION WHATSOEVER on the Web sites of the three main credit agencies regarding how to effect the freeze, these companies are very busy actively discouraging people from doing so. Of course they don't want you to freeze your credit...they want you to buy their credit monitoring services. Am I the only one who thinks that putting the three credit agencies in charge of this is like expecting the cat to guard the tuna for someone else without eating it?

Quit Sabotaging Your Customers

February 27, 2006

Calling All Outbound Solutions

February 24, 2006

Press Zero Anytime

February 21, 2006

You may have noticed, via its humorous commercials involving a little Woody Allen-like guy attempting to get through to his credit card company and setting his kitchen on fire, that Citibank's CitiCard credit card division is offering a powerful new incentive to switch credit card companies: When you call the company, you can press "0" at any time during the IVR spiel and be connected to a live operator.

So what's a great differentiating point among credit cards? It really tells you what kind of world we live in when a company offers "being able to talk to a human whenever you want" as a superior selling point, and the rest of us fully agree. Many of us would be happy to pay a few extra points in interest rates if it guarantees us frustration-free calls to our credit card companies.

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