Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Voci Technologies Touts Advanced, Cost-Effective Speech-to-Text

Voci Technologies  was spun out of Carnegie Mellon University to “Amplify the value of your voice data in real time.” According...

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Voxbone Positions Self as AWS of Communications

“Voxbone is positioning itself as the AWS of the communications space. We power much of the communications market and their vision...

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Homeland Security and EU Remind us Companies are Not Cybersecure

In case the news of constant breaches isn't enough to inform you that most companies are not prepared for cyberattacks, recently, the...

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Fuze Touts Rapid Growth and Significant Samsung Partnership

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with 40% of...

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Infovista Ipanema SD-WAN Now With Nextgen Application Intelligence+ and Cloud-Native Orchestration

In an in-person interview, Ricardo Belmar, Sr. Dr. Global Enterprise Marketing, Infovista explained the company’s Ipanema SD-WAN has enhanced application intelligence as...

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CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You may know...

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Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle...

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Cell Phone Taxes

January 19, 2006

Busted By Parrot

January 17, 2006

Promotion At Toshiba

January 10, 2006

Promotion At Symon

January 9, 2006

Call Centers On Mars

January 3, 2006

Sometimes Google Misses

December 22, 2005

Hangover Cures Debunked

December 21, 2005

Knowlagent's CEO Speaks

December 20, 2005

As a follow up to Knowlagent's communication to me that everything in the company is fine, I received this e-mail today from Rusty Gordon, CEO of Knowlagent:

Tracey,

My name is Rusty Gordon and I am the CEO of Knowlagent. I just gave you a ring but couldn’t get an answer so I thought I would drop you a line. I know you have already received communication from Matt McConnell one of our founders concerning the rumor posted on your blog.

Connecticut's Credit Freeze Law

December 20, 2005

Knowlagent Is Fine, Thank You

December 19, 2005

In light of a rumor that blew through a couple of weeks ago regarding contact center solutions provider Knowlagent's health and well-being, I received this response from Matt McConnell, the company's chairman, who assures me the company is thriving.

Knowlagent is thriving, thank you. I invite you to come and visit our U.S. headquarters in Alpharetta, GA at your convenience. You have an open invitation. By the way, is it common for TMC to post rumors?  It was, no doubt, planted by our competitor to try to beat us in the market (who you can also visit when you come see us in Alpharetta, GA).

It seems only fair that you post my response.

Regards,

Matt McConnell, Chairman

Knowlagent

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