Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Cell Phone Taxes

January 19, 2006

Busted By Parrot

January 17, 2006

Promotion At Toshiba

January 10, 2006

Promotion At Symon

January 9, 2006

Call Centers On Mars

January 3, 2006

Sometimes Google Misses

December 22, 2005

Hangover Cures Debunked

December 21, 2005

Knowlagent's CEO Speaks

December 20, 2005

As a follow up to Knowlagent's communication to me that everything in the company is fine, I received this e-mail today from Rusty Gordon, CEO of Knowlagent:

Tracey,

My name is Rusty Gordon and I am the CEO of Knowlagent. I just gave you a ring but couldn’t get an answer so I thought I would drop you a line. I know you have already received communication from Matt McConnell one of our founders concerning the rumor posted on your blog.

Connecticut's Credit Freeze Law

December 20, 2005

Knowlagent Is Fine, Thank You

December 19, 2005

In light of a rumor that blew through a couple of weeks ago regarding contact center solutions provider Knowlagent's health and well-being, I received this response from Matt McConnell, the company's chairman, who assures me the company is thriving.

Knowlagent is thriving, thank you. I invite you to come and visit our U.S. headquarters in Alpharetta, GA at your convenience. You have an open invitation. By the way, is it common for TMC to post rumors?  It was, no doubt, planted by our competitor to try to beat us in the market (who you can also visit when you come see us in Alpharetta, GA).

It seems only fair that you post my response.

Regards,

Matt McConnell, Chairman

Knowlagent

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