Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Apple's Face ID may not be Secure

After answering critics for years that the size of the iPhone was large enough in comparison to the ever-larger Android devices, the...

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New Home: ChannelPlaybook.com

We have a new home for the blog: check out ChannelPlaybook.com Follow me on twitter for the latest news and updates: https://twitter.com/radinfo...

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Using Chat Programs for Payments

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing...

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Cell Phone Taxes

January 19, 2006

Busted By Parrot

January 17, 2006

Promotion At Toshiba

January 10, 2006

Promotion At Symon

January 9, 2006

Call Centers On Mars

January 3, 2006

Sometimes Google Misses

December 22, 2005

Hangover Cures Debunked

December 21, 2005

Knowlagent's CEO Speaks

December 20, 2005

As a follow up to Knowlagent's communication to me that everything in the company is fine, I received this e-mail today from Rusty Gordon, CEO of Knowlagent:

Tracey,

My name is Rusty Gordon and I am the CEO of Knowlagent. I just gave you a ring but couldn’t get an answer so I thought I would drop you a line. I know you have already received communication from Matt McConnell one of our founders concerning the rumor posted on your blog.

Connecticut's Credit Freeze Law

December 20, 2005

Knowlagent Is Fine, Thank You

December 19, 2005

In light of a rumor that blew through a couple of weeks ago regarding contact center solutions provider Knowlagent's health and well-being, I received this response from Matt McConnell, the company's chairman, who assures me the company is thriving.

Knowlagent is thriving, thank you. I invite you to come and visit our U.S. headquarters in Alpharetta, GA at your convenience. You have an open invitation. By the way, is it common for TMC to post rumors?  It was, no doubt, planted by our competitor to try to beat us in the market (who you can also visit when you come see us in Alpharetta, GA).

It seems only fair that you post my response.

Regards,

Matt McConnell, Chairman

Knowlagent

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