Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Making Sense of Blockchain and Nothing Can Be Hidden in it?

The Bitfury Group and First Block Capital, on January 11, 2018, announced they had invested in Emercoin and would support the ground-breaking...

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Openpath Intros Next-Gen Access Control System

As everything in our lives has become smart; the phone, speaker, lights, cities, thermostats and doorbells, the reality is that pretty much...

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ZiipRoom Intros Must-Have Videoconferencing Solution

Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very...

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Small Businesses Have Unique Needs When it Comes to Communication Systems

If you have a small business, chances are you have a business communication phone system someplace on premise.  That PBX communication system...

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ChatBots are Marching

Chances are you have talked to a Chatbot and didn’t even know it.  Like most contact center innovations, Chatbots have been driven...

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Why is the PSTN Long Tail So Long?

Even though VoIP and IP communications in general is now dominating all landline communications, why is the PSTN still there?  Why doesn’t...

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Cloudstudio with Your UCaaS, Would You Like Fries With That?

McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have...

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Cell Phone Taxes

January 19, 2006

Busted By Parrot

January 17, 2006

Promotion At Toshiba

January 10, 2006

Promotion At Symon

January 9, 2006

Call Centers On Mars

January 3, 2006

Sometimes Google Misses

December 22, 2005

Hangover Cures Debunked

December 21, 2005

Knowlagent's CEO Speaks

December 20, 2005

As a follow up to Knowlagent's communication to me that everything in the company is fine, I received this e-mail today from Rusty Gordon, CEO of Knowlagent:

Tracey,

My name is Rusty Gordon and I am the CEO of Knowlagent. I just gave you a ring but couldn’t get an answer so I thought I would drop you a line. I know you have already received communication from Matt McConnell one of our founders concerning the rumor posted on your blog.

Connecticut's Credit Freeze Law

December 20, 2005

Knowlagent Is Fine, Thank You

December 19, 2005

In light of a rumor that blew through a couple of weeks ago regarding contact center solutions provider Knowlagent's health and well-being, I received this response from Matt McConnell, the company's chairman, who assures me the company is thriving.

Knowlagent is thriving, thank you. I invite you to come and visit our U.S. headquarters in Alpharetta, GA at your convenience. You have an open invitation. By the way, is it common for TMC to post rumors?  It was, no doubt, planted by our competitor to try to beat us in the market (who you can also visit when you come see us in Alpharetta, GA).

It seems only fair that you post my response.

Regards,

Matt McConnell, Chairman

Knowlagent

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