Brendan Read : The Readerboard
Brendan Read
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| Contact Center/CRM Views and Analysis

Fog Computing is Booming and it Changes Everything in IoT

Name a market worth $18 billion in a few years with a 500% growth rate that almost no one knows about. If you...

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Apple Responds to Our iPhone X Wireless Charging Complaint in One Day

Boy that was fast - just yesterday we said Apple lagged behind Samsung in the wireless charging world. Samsung supports up to...

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Pictek Fast QI Wireless Charging Pad Review

When we received our iPhone X, we knew we had to try out the wireless charging feature of the new device. The...

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Facebook Fights Revenge Porn With Dumb Idea

Facebook is testing new technology that is designed to help victims of revenge porn acts. This new tool is currently being tested...

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Why Media Gateways Anymore?

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of...

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Galaxy S8 Outdoes iPhone X in Freeze Test

The screen test below shows what happens when you put two of the top smartphones on the market - the Samsung Galaxy...

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We Were Right: Missing iPhone 8 Customers are Buying an iPhone X

We explained quite clearly that the difference in pricing between an iPhone 8 and iPhone X - especially when looked at from...

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Richard Branson Loves Me

December 16, 2005

Talk about bizarre e-mail marketing. I just got the following e-mail from Virgin Atlantic, which I think I've flown once in my life. My comments have been inserted...in bold.

Dear Tracey,

Has a phone call from Richard Branson been on your holiday wish list as long as you can remember? [No, never...not even that time I took all that cough medicine with codeine.] Whether you've been naughty or nice this year, your wish is about to be granted - he's waiting by the phone! [Why?

Assault On English

December 14, 2005

Video On News Web Sites

December 12, 2005

Regulation & Politicians

December 8, 2005

"Podcast" Officially A Word

December 7, 2005

Disaster? What Disaster

December 6, 2005

Knowlagent Shutting Down?

November 30, 2005

Corporate IT's Downfall?

November 30, 2005

A column by The Washington Post's Steven Pearlstein discusses the increasingly popularity of the idea that the large IT infrastructures maintained by most large companies today will become unnecessary. Just as in the early days of electricity, when companies generated their own power until an advisor to Thomas Edison pointed out that better economies of scale could be achieved by centralizing electricity generation, allowing companies to share it off a centralized grid (and thus giving birth to the first public electric utility company), some IT industry visionaries are endorsing this method for the future of corporate information technology.

By sharing centralized IT resources, companies could pay for only what they use and radically lower their administration budgets.

Find the column here: http://www.washingtonpost.com/wp-dyn/content/article/2005/11/29/AR2005112901096.html?nav=hcmodule

Impatient Customers

November 29, 2005

Preliminary research from a Dimension Data report released today indicates that Americans are the most impatient customers in the world.

Contact centers in North America report that Americans are impatient – willing to wait an average of only 37 seconds for their calls to be answered. In Europe, the Middle East and Africa, customers are willing to wait 67 seconds before abandoning a call; and people in Asia-Pacific are the most patient, willing to hold on a full 72 seconds.

The 35-second difference between Americans and people in the Far East may not seem like much, but multiply that by a million calls, and you'll see that the difference is enough to completely change the modes of operation between U.S.

Walmart Versus America?

November 28, 2005

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