Brendan Read : The Readerboard
Brendan Read
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| Contact Center/CRM Views and Analysis

Digital Transformation Helps Lockheed Martin go Hypersonic!

Digital Transformation is becoming the buzzword of the decade and its meaning is rather broad. We like to call it the application...

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Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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STP's Just Keep Going

  When I’m meeting with customers, usually I do a brief overview of our product line.  While we have all the cool...

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The Evolution of the Software Media Server

As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming...

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Considerations for Cloud Based SBC's Part 2

  As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are...

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Chess Master Dorsa Derakhshani Left Iranian Oppression for the U.S.

The origins of chess are not 100% known. Historians believe it was invented in India or China but either way, it spread...

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Richard Branson Loves Me

December 16, 2005

Talk about bizarre e-mail marketing. I just got the following e-mail from Virgin Atlantic, which I think I've flown once in my life. My comments have been inserted...in bold.

Dear Tracey,

Has a phone call from Richard Branson been on your holiday wish list as long as you can remember? [No, never...not even that time I took all that cough medicine with codeine.] Whether you've been naughty or nice this year, your wish is about to be granted - he's waiting by the phone! [Why?

Assault On English

December 14, 2005

Video On News Web Sites

December 12, 2005

Regulation & Politicians

December 8, 2005

"Podcast" Officially A Word

December 7, 2005

Disaster? What Disaster

December 6, 2005

Knowlagent Shutting Down?

November 30, 2005

Corporate IT's Downfall?

November 30, 2005

A column by The Washington Post's Steven Pearlstein discusses the increasingly popularity of the idea that the large IT infrastructures maintained by most large companies today will become unnecessary. Just as in the early days of electricity, when companies generated their own power until an advisor to Thomas Edison pointed out that better economies of scale could be achieved by centralizing electricity generation, allowing companies to share it off a centralized grid (and thus giving birth to the first public electric utility company), some IT industry visionaries are endorsing this method for the future of corporate information technology.

By sharing centralized IT resources, companies could pay for only what they use and radically lower their administration budgets.

Find the column here: http://www.washingtonpost.com/wp-dyn/content/article/2005/11/29/AR2005112901096.html?nav=hcmodule

Impatient Customers

November 29, 2005

Preliminary research from a Dimension Data report released today indicates that Americans are the most impatient customers in the world.

Contact centers in North America report that Americans are impatient – willing to wait an average of only 37 seconds for their calls to be answered. In Europe, the Middle East and Africa, customers are willing to wait 67 seconds before abandoning a call; and people in Asia-Pacific are the most patient, willing to hold on a full 72 seconds.

The 35-second difference between Americans and people in the Far East may not seem like much, but multiply that by a million calls, and you'll see that the difference is enough to completely change the modes of operation between U.S.

Walmart Versus America?

November 28, 2005

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