Brendan Read : The Readerboard
Brendan Read
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| Contact Center/CRM Views and Analysis

SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Apple's Face ID may not be Secure

After answering critics for years that the size of the iPhone was large enough in comparison to the ever-larger Android devices, the...

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New Home: ChannelPlaybook.com

We have a new home for the blog: check out ChannelPlaybook.com Follow me on twitter for the latest news and updates: https://twitter.com/radinfo...

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Using Chat Programs for Payments

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing...

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Richard Branson Loves Me

December 16, 2005

Talk about bizarre e-mail marketing. I just got the following e-mail from Virgin Atlantic, which I think I've flown once in my life. My comments have been inserted...in bold.

Dear Tracey,

Has a phone call from Richard Branson been on your holiday wish list as long as you can remember? [No, never...not even that time I took all that cough medicine with codeine.] Whether you've been naughty or nice this year, your wish is about to be granted - he's waiting by the phone! [Why?

Assault On English

December 14, 2005

Video On News Web Sites

December 12, 2005

Regulation & Politicians

December 8, 2005

"Podcast" Officially A Word

December 7, 2005

Disaster? What Disaster

December 6, 2005

Knowlagent Shutting Down?

November 30, 2005

Corporate IT's Downfall?

November 30, 2005

A column by The Washington Post's Steven Pearlstein discusses the increasingly popularity of the idea that the large IT infrastructures maintained by most large companies today will become unnecessary. Just as in the early days of electricity, when companies generated their own power until an advisor to Thomas Edison pointed out that better economies of scale could be achieved by centralizing electricity generation, allowing companies to share it off a centralized grid (and thus giving birth to the first public electric utility company), some IT industry visionaries are endorsing this method for the future of corporate information technology.

By sharing centralized IT resources, companies could pay for only what they use and radically lower their administration budgets.

Find the column here: http://www.washingtonpost.com/wp-dyn/content/article/2005/11/29/AR2005112901096.html?nav=hcmodule

Impatient Customers

November 29, 2005

Preliminary research from a Dimension Data report released today indicates that Americans are the most impatient customers in the world.

Contact centers in North America report that Americans are impatient – willing to wait an average of only 37 seconds for their calls to be answered. In Europe, the Middle East and Africa, customers are willing to wait 67 seconds before abandoning a call; and people in Asia-Pacific are the most patient, willing to hold on a full 72 seconds.

The 35-second difference between Americans and people in the Far East may not seem like much, but multiply that by a million calls, and you'll see that the difference is enough to completely change the modes of operation between U.S.

Walmart Versus America?

November 28, 2005

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