Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

The Unique role of the Service Provider with a SmartHome

  As last week's blog described, a SmartHome is a complicated place today.  A service provider could tie all of these different...

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The SmartHome, The Service Provider, and Connectivity

The SmartHome market is important for consumers for many reasons - energy savings, additional security and improved quality of life to name...

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Part 3 of Pros and Cons of Hosted vs. CPE Phone Systems

In part 2 of this series I discussed price. Now let’s wrap up this series and talk about Unified Communications, features and...

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How to Prepare for The Future of Work

The future of work continues to change and the predictions of mass joblessness as a result of AI and robotic automation have...

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Pros and Cons of Hosted vs. On Premise Phone Systems (Part 2)

In Part 1 we discussed some of the considerations that would affect a cloud vs on-premise solution. Now I’d like to start...

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Pros and Cons of Hosted vs. On Premise Phone Systems

Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor...

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Making Sense of Blockchain and Nothing Can Be Hidden in it?

The Bitfury Group and First Block Capital, on January 11, 2018, announced they had invested in Emercoin and would support the ground-breaking...

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Richard Branson Loves Me

December 16, 2005

Talk about bizarre e-mail marketing. I just got the following e-mail from Virgin Atlantic, which I think I've flown once in my life. My comments have been inserted...in bold.

Dear Tracey,

Has a phone call from Richard Branson been on your holiday wish list as long as you can remember? [No, never...not even that time I took all that cough medicine with codeine.] Whether you've been naughty or nice this year, your wish is about to be granted - he's waiting by the phone! [Why?

Assault On English

December 14, 2005

Video On News Web Sites

December 12, 2005

Regulation & Politicians

December 8, 2005

"Podcast" Officially A Word

December 7, 2005

Disaster? What Disaster

December 6, 2005

Knowlagent Shutting Down?

November 30, 2005

Corporate IT's Downfall?

November 30, 2005

A column by The Washington Post's Steven Pearlstein discusses the increasingly popularity of the idea that the large IT infrastructures maintained by most large companies today will become unnecessary. Just as in the early days of electricity, when companies generated their own power until an advisor to Thomas Edison pointed out that better economies of scale could be achieved by centralizing electricity generation, allowing companies to share it off a centralized grid (and thus giving birth to the first public electric utility company), some IT industry visionaries are endorsing this method for the future of corporate information technology.

By sharing centralized IT resources, companies could pay for only what they use and radically lower their administration budgets.

Find the column here: http://www.washingtonpost.com/wp-dyn/content/article/2005/11/29/AR2005112901096.html?nav=hcmodule

Impatient Customers

November 29, 2005

Preliminary research from a Dimension Data report released today indicates that Americans are the most impatient customers in the world.

Contact centers in North America report that Americans are impatient – willing to wait an average of only 37 seconds for their calls to be answered. In Europe, the Middle East and Africa, customers are willing to wait 67 seconds before abandoning a call; and people in Asia-Pacific are the most patient, willing to hold on a full 72 seconds.

The 35-second difference between Americans and people in the Far East may not seem like much, but multiply that by a million calls, and you'll see that the difference is enough to completely change the modes of operation between U.S.

Walmart Versus America?

November 28, 2005

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