Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Apple's Face ID may not be Secure

After answering critics for years that the size of the iPhone was large enough in comparison to the ever-larger Android devices, the...

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New Home: ChannelPlaybook.com

We have a new home for the blog: check out ChannelPlaybook.com Follow me on twitter for the latest news and updates: https://twitter.com/radinfo...

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Using Chat Programs for Payments

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing...

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Walmart Customer Service

October 13, 2005

I was in Walmart this afternoon at lunch time. It's not a place I like to be. The following example of brilliant customer services is only one of the reasons why.

Place/time: Walmart, Norwalk, Connecticut, 1:00 pm

Interactive Intelligence Wins Best Of Show

October 11, 2005

Hi-Tech Beer Coasters?

October 7, 2005

Did anyone spot this on Reuters? Another wonderful and useful example of German efficiency and the fact that they take good beer very seriously.

TES

BERLIN (Reuters) - Fans of non-stop drinking may soon be able to cut down on time wasted ordering refills, thanks to a beer coaster that can tell when a glass is empty.

VoiceGenie's New Customers

October 7, 2005

New Board Member For Salesforce.com

October 6, 2005

I'm An Oil Millionaire!

October 6, 2005

20% Customer Churn For Data-Compromised Companies

October 5, 2005

ClientLogic Wins Visage Mobile Contract

October 3, 2005

The Call Center World Shrinks

October 3, 2005

Hi, blog!

I'm back from the ICCM show in Las Vegas. My initial impression was that, unlike the old days of a vast variety of smaller companies offering single-point communication, we're now looking at shows with a few very large merged players up front. The Witness/Blue Pumpkin combination, Aspect/Concerto entity and Verint/Opus Group combinations are just the most recent.

Viggo Mortensen Distracts Me

September 23, 2005

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