Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Bandura Cyber Adds Needed Enterprise Cybersecurity Layer

“Bandura was founded in conjunction with the US Army in 2013 to solve a critical problem the Army identified – the...

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Teridion Enters the Enterprise Space with SD-WAN Competitor

Secure high-performance private WAN for enterprises “Teridion has been around 5 years – we have been selling a solution for SaaS providers to...

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Ooma White Label Allows For Higher Value and Higher Margin

“About three years ago we started to create a channel for VARs going after SMBs or the micro SMB marketplace,” Said...

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PCM Touts UCaaS and Collaboration Channel Offerings

The channel is a bit a new to PCM but according to Paul Harrold, VP of Collaboration they put emphasis on it...

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Masergy Helps Clients Achieve Digital Ambitions

Masergy has found itself at the convergence point of numerous fast-growing markets at a time when companies are growing, investing and looking...

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You Have to Check out This Massive Amazon Tablet Sale!

Photo courtesy of Gizmodo Australia. While Apple is selling its iPad Pro 12.9-inch tablet for north of $1,149 (on sale for $999 today),...

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ZaiLab Powers the Contact Center With Happier Agents

“Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of Sales....

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Walmart Customer Service

October 13, 2005

I was in Walmart this afternoon at lunch time. It's not a place I like to be. The following example of brilliant customer services is only one of the reasons why.

Place/time: Walmart, Norwalk, Connecticut, 1:00 pm

Interactive Intelligence Wins Best Of Show

October 11, 2005

Hi-Tech Beer Coasters?

October 7, 2005

Did anyone spot this on Reuters? Another wonderful and useful example of German efficiency and the fact that they take good beer very seriously.

TES

BERLIN (Reuters) - Fans of non-stop drinking may soon be able to cut down on time wasted ordering refills, thanks to a beer coaster that can tell when a glass is empty.

VoiceGenie's New Customers

October 7, 2005

New Board Member For Salesforce.com

October 6, 2005

I'm An Oil Millionaire!

October 6, 2005

20% Customer Churn For Data-Compromised Companies

October 5, 2005

ClientLogic Wins Visage Mobile Contract

October 3, 2005

The Call Center World Shrinks

October 3, 2005

Hi, blog!

I'm back from the ICCM show in Las Vegas. My initial impression was that, unlike the old days of a vast variety of smaller companies offering single-point communication, we're now looking at shows with a few very large merged players up front. The Witness/Blue Pumpkin combination, Aspect/Concerto entity and Verint/Opus Group combinations are just the most recent.

Viggo Mortensen Distracts Me

September 23, 2005

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