Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Call and Talk to Watson

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist...

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Fog Computing is Booming and it Changes Everything in IoT

Name a market worth $18 billion in a few years with a 500% growth rate that almost no one knows about. If you...

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Apple Responds to Our iPhone X Wireless Charging Complaint in One Day

Boy that was fast - just yesterday we said Apple lagged behind Samsung in the wireless charging world. Samsung supports up to...

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Pictek Fast QI Wireless Charging Pad Review

When we received our iPhone X, we knew we had to try out the wireless charging feature of the new device. The...

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Facebook Fights Revenge Porn With Dumb Idea

Facebook is testing new technology that is designed to help victims of revenge porn acts. This new tool is currently being tested...

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Why Media Gateways Anymore?

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of...

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Galaxy S8 Outdoes iPhone X in Freeze Test

The screen test below shows what happens when you put two of the top smartphones on the market - the Samsung Galaxy...

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Walmart Customer Service

October 13, 2005

I was in Walmart this afternoon at lunch time. It's not a place I like to be. The following example of brilliant customer services is only one of the reasons why.

Place/time: Walmart, Norwalk, Connecticut, 1:00 pm

Interactive Intelligence Wins Best Of Show

October 11, 2005

Hi-Tech Beer Coasters?

October 7, 2005

Did anyone spot this on Reuters? Another wonderful and useful example of German efficiency and the fact that they take good beer very seriously.

TES

BERLIN (Reuters) - Fans of non-stop drinking may soon be able to cut down on time wasted ordering refills, thanks to a beer coaster that can tell when a glass is empty.

VoiceGenie's New Customers

October 7, 2005

New Board Member For Salesforce.com

October 6, 2005

I'm An Oil Millionaire!

October 6, 2005

20% Customer Churn For Data-Compromised Companies

October 5, 2005

ClientLogic Wins Visage Mobile Contract

October 3, 2005

The Call Center World Shrinks

October 3, 2005

Hi, blog!

I'm back from the ICCM show in Las Vegas. My initial impression was that, unlike the old days of a vast variety of smaller companies offering single-point communication, we're now looking at shows with a few very large merged players up front. The Witness/Blue Pumpkin combination, Aspect/Concerto entity and Verint/Opus Group combinations are just the most recent.

Viggo Mortensen Distracts Me

September 23, 2005

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