Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Aspect Software Is Born

September 23, 2005

Former Accenture CRM Head Joins

September 22, 2005, which provides on-demand customer relationship management (CRM) (but you knew that, unless you've been living in a closet), today announced that John Freeland, managing director in charge of CRM at Accenture, will join the company's senior management team as President, Worldwide Operations.¬ 

"We are thrilled to have John Freeland join our management team," said Marc Benioff, chairman and CEO of "The CRM landscape is going through seismic changes, and John's unparalleled depth of experience will be a critical asset to our customers, partners, employees, and shareholders." ¬  Freeland is retiring from Accenture. He will report directly to Benioff, and will be primarily responsible for the Successforce portfolio of services and business alliances.¬  Freeland will join other members of the executive committee, which include Jim Steele, President, Worldwide Sales and Distribution; Steve Cakebread, Chief Financial Officer; Parker Harris, Executive Vice President, Technology; and Kenneth Juster, Executive Vice President, Law, Policy, and Corporate Strategy. ¬  "There is not a more respected authority in enterprise CRM today than John Freeland," said Steele. "With all the changes in the technology landscape, our potential customers have more questions than ever.

Press 1 If You're Not An Idiot

September 21, 2005

I just waited for 10 minutes to speak with an American Airlines representative. You see, I'm scheduled to fly to Las Vegas via Dallas on Saturday. If you've looked at recent pictures of Hurricane Rita, you'll see that the category four storm is making a beeline for the Texas coast, after which, we presume, it will continue inland, unless it has an unknown agenda of its own.

I called American Airlines to see about switching my flight through Chicago instead.

Wanted: Psychotic Broker

September 20, 2005

UniPress Adds To Footprints

September 20, 2005

Dennis Goes To The Hoosegow!

September 19, 2005

Before today's sentencing of up to 25 years in prison for Tyco execs Dennis Kozlowski and Mark Swartz, Dennis Kozlowski's's lawyer pleaded for leniency for his client by pointing out that even though Kozlowski and Swartz fleeced the company blind, it hadn't collapsed like Enron.

"Tyco is not Enron,‚ÄĚ Thomas Curran, a former New York City prosecutor who is now a defense lawyer, said. ‚ÄúTyco is a real company with a real business plan that still employs thousands of people. ...

Voice Print Opens London Office

September 14, 2005

RightNow's Gianforte Weighs In

September 12, 2005

CRM Wars: Episode IV, The Enterprise Strikes Back

September 12, 2005

So here we are, in the midst of's Dreamforce event in San Francisco, where the¬ hosted CRM company today announced news of the release of its AppExchange sharing service, on a day when the news ALSO¬ bring information about a merger between Oracle and Siebel. We've got bold words from Larry Ellison, subdued words from Tom Siebel, and a true zinger from's CEO Marc Benioff (see Bob Liu's article containing Benioff's quote here:

I've also noticed today¬ at least one news release¬ detailing customers switching from to Siebel, perhaps to counter news from Dreamforce:

This is turning into¬ a drama reminiscent of the kind of thing that goes on back stage at operas in the diva's dressing room.

Fiorina Teams With Steve Case

September 9, 2005

Interesting. Former HP head Carly Fiorina announced yesterday that she would join the board of Revolution Health, an investment vehicle that America Online Inc. founder Steve Case launched in April.

According to the Washington Post, this is notable because the board consists largely of executives who were prominently booted out of their former positions.

"Among [the¬ board members]¬ are Stephen F. Wiggins, once chief executive of Oxford Health Plans Inc., who was pushed out in 1998; and Franklin D. Raines, former chairman and chief executive of housing finance company Fannie Mae, who stepped down last December after the Securities and Exchange Commission ordered the company to restate about $10.8 billion in previously reported earnings.

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