Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Take A Minute To Make ICE

August 3, 2005

MSNBC reports today that Madison, Connecticut acting police chief Robert Stimpson is on a crusade. He's encouraging everyone to take a minute to make ICE, or "In Case of Emergency." (Story at

People brought into hospitals injured, incoherent┬ or unconscious are challenging to health care professionals in that there is no one present to offer a medical history, or even a name and address in some cases. But many people have cell phones with them.

Student Loan Provider Brazos Picks Compliance 360

August 3, 2005

It was announced today that Brazos Higher Education Service Corporation (BHESC), one of the top 10 holders of student loans in the U.S., has decided to run with Compliance 360, a provider of software for corporate management compliance. BHESC administers the lending and the purchasing of student loans and services them until the borrowers have paid them in full. BHESC also has offices that function as a third-party servicing agent for several lenders. Because of this, the company requires a fail-safe compliance solution to allow it to keep track of the plethora of rules and regulations applied to any industry making outbound contacts.

"Customers use Compliance 360 products to control the costs associated with corporate compliance management, while significantly reducing the complexities associated with monitoring and managing these local, state and federal regulations," said Steve McGraw, president and CEO, Compliance 360.

Time To Start Burning Peat

August 2, 2005

What's wrong with this picture?

An article showed up in the mainstream news today (Reuters) stating that, "Oil Firms Near Record On Supply Fears." Turns out the death of Saudia Arabia's King Fahd has thrown the oil industry and, as a result, world financial markets, into chaos. Oil is $1 away from a record high today.

Because one guy died.

Droogle: The Drinking Search Engine

August 2, 2005

Need┬ a special cocktail for a special event? Try Canadian site and you can find a plethora of great recipes.

How about a "Skip and Go Naked"? (gin, sweet and sour mix┬ and beer). To Announce Financials On Wednesday

August 2, 2005

Empirix And Audium Partner For VXML Testing

August 1, 2005

As I've mentioned before in countless articles and blogs, there is probably no other technology in the call center that needs to be more rigorously tested than self-service technologies, and speech-enabled IVRs probably fall at the top of that list.

Empirix, in conjunction with Audium, has applied its well known "Hammer testing" to VXML platforms (in particular the Cisco Customer Voice Portal). The service is called Hammer Service Assurance for Cisco CVP, and was created in conjunction with Audium, a company well known for its VXML software solutions.

The full release is below.

Cisco And Censorship

August 1, 2005

A letter showed up in the Washington Post today, written by Cisco SVP of Corporate Development, Dan Scheinman, refuting the belief by many that the Chinese governement uses Cisco technology to filter what its citizens can read on the Internet, and keeping surveillance on those who do access "subversive material." The letter is in response to a Washington Post article "Let a Thousand Filters Bloom," by Anne Applebaum. The original article may be viewed at

The text of the letter is below.


Squirrel Training: So You Think Your Job Is Hard?

July 29, 2005

Are you a programmer with "coder's block"? An IT sales person tired of hearing, "We're going open source from now on"? A technology writer lamenting a slow news day with nothing to blog about?


Political Protest Through Breakfast Choices

July 29, 2005

Today on the AP Wire: "Canada, Denmark Clash in Google Ads."

"Canada and Denmark have taken their diplomatic tussle over a lump of Arctic rocks to the Internet with competing Google ads claiming sovereignty over Hans Island. Some Canadians have called for a boycott of Danish pastries the way Americans disdained french fries when Paris declined to join the coalition forces in Iraq."

In the same manner that the U.S.

FrontRange Releases IPCC 5.0

July 28, 2005

We recently met with FrontRange in our offices here at TMC and were given an excellent preview of some of the products that can be expected out of FrontRange in the near future. We heard about version 5.0 of the company's IP Contact Center (IPCC) product, which was formally announced today.

Version 5.0 was created with improved integration into existing business applications in mind, and offers optional access to FrontRange's quality management (call recording) module. Version 5.0 was designed for very fast implementation/installation, and for easy interoperability with FrontRange's other popular solutions, desktop integration between ITSM, GoldMine and HEAT

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