Brendan Read : The Readerboard
Brendan Read
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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ChoicePoint Reports Flat Earnings

July 20, 2005

James "Mr. Scott" Doohan Dies

July 20, 2005

Unocal Rejects Chinese Offer

July 20, 2005

MCI Eases Global Call Routing

July 20, 2005

When doesn't international outsourcing work for call centers? When transfer of the call to a foreign agent becomes obvious to the customer. The only companies that can turn a model of an internationally distributed call center organization into reality are those companies with the resources to provide seamless transfers between locations.

Today, MCI announced a new solution called Global ECR (Enhanced Call Routing) designed to make it easier for companies to accept, forward and route customer calls to different locations throughout the world, without losing the seamless feel of the call.

Empirix And Genesys Offer Testing Solutions For Genesys Voice Platform

July 18, 2005

There is probably not a technology in the call center that could potentially cause more problems and red faces if it's improperly implemented than speech/voice technology. It's frustrating being misrouted by an IVR, but not quite so obvious. After all..."maybe I pushed the wrong button? Perhaps I didn't listen to the choices carefully?" Testing, testing and more testing is vital before deployment of any self-service system; with speech it becomes more critical.

Cisco Board: Over 70s Need Not Apply

July 15, 2005

The magic number is 70 for the board of directors at Cisco Systems, Inc.

The Internet networking giant announced Friday that its board of directors decided that beyond the age of 70, no person would be eligible to be nominated or re-nominated for election to the board.

And what does this mean for the chairman of the board, 71-year-old John P. Morgridge?

The policy goes into effect for nominations at next year’s annual shareholders meeting that is expected to occur in November 2006.

Layoffs At HP Expected

July 15, 2005

Siebel CustomerWorld 2005 Announced

July 14, 2005

David Sims' "India Versus China" Thoughts

July 14, 2005

In an article written this morning for TMCnet by David Sims, he notes he'd lay his money on India, not China, to be the Next Great Thing. He write, "The three main reasons, of course, are that India is a) a widely Anglophone democracy operating under the rule of law, b) serious about protecting property and intellectual rights, and c) highly entrepreneurial. China is none of those nor ever will be, and you can’t name a significant long-term world economic power in the last hundred years who’s not at least two out of those three."

All I can say is "Right on, David."

Calling All Space Geeks: Webcast Of The Shuttle Launch

July 13, 2005

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