Brendan Read : The Readerboard
Brendan Read
TMC
| Contact Center/CRM Views and Analysis

Longview IoT Boosts Energy and Wireless Efficiency

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Dictaphone Selling Call Recording Business To Nice Systems

April 12, 2005

News this morning tells us that Dictaphone has formally contracted to sign its $38.5 million call recording business over to NICE Systems to allow the company to dedicate more of its resources to its lucrative Healthcare Solutions Group.

The Healthcare Solutions Group provides speech technologies to the broad spectrum of the healthcare industry for dictation, transcription and voice recognition products. Dictaphone's current product line in this market provides speech solutions to over half the hospitals in the U.S.

Dictaphone plans to retain its Integrated Voice Systems and other business units.

Altitude Software IP-enabling Altitude uCI

April 11, 2005

Lisbon, Portugal-based Altitude Software today announced that it plans to launch its first comprehensive "all in one" IP contact center solution, termed the Altitude vBox, later this year. The solution is expected to look like an IP-enabled version of the company's flagship product, Altitude uCI, which is a suite of contact center solutions that offers both inbound and outbound dialling algorithms, call classification, unified supervision, universal queue and intelligent routing. The product, both the traditional version and, one can assume, the IP-enabled vBox, is marketed toward companies that offer customer service, help desk functions,¬ collections, ordering, outbound telemarketing, sales and service and business process management.

I'll post an updated blog when the product is released to the open market.

Feeling Sorry For Convicted Spammers?

April 8, 2005

I didn't think so. Personally, I have fantasies about restrained spammers, a bucket of honey and a hill of particularly cheesed-off fire ants.

Today, a judge in Virginia formally handed down a nine-year sentence to convicted spammer Jeremy Jaynes, a sentence levied on the defendant because he was found guilty of, according to the New York Times,¬ "pumping out at least 10 million e-mails a day with the help of 16 high-speed lines, the kind of Internet capacity a 1,000-employee company would need."

Mr. Jaynes said, upon sentencing, "I can guarantee the court I will not be involved in the e-mail marketing business again."

Peeling The Couch Potato Off The Couch

April 8, 2005

Addicted to your favorite television show? Unable to function without regular updates from your preferred television shows and TV personalities? Fret no further, you'll soon be able to keep abreast on your mobile phones. The entertainment industry, slavering over the seemingly weekly new entrant of alternative forms of media into the market, is giving birth to the concept of "mobisodes," minute-long teasers and snippets of your favorite shows, delivered to your wireless device.

Sendia Improves Wireless Delivery Of Salesforce.com

April 6, 2005

Wireless platform company Sendia announced today its release of Wireless SFA 2.0, the company's product that allows for the use of the enormously popular Salesforce.com¬ on handheld devices such as the BlackBerry and Treo smartphones. Version 2.0 was built with deeper integration between the contacts on the various devices and Salesforce.com's contacts, allowing more seamless instant messaging and e-mailing to contacts stored in both places. The company also polished the way the sales activity alerts are delivered, allowing for more customization for different users. Release is below.

"A Symphony In Splinters"

April 5, 2005

Speaking of the license news organizations (TMC included, see piece about Rich Tehrani joining the president's cabinet) are allowed to take on April 1st, I've just found the crowning achievement.¬ Even better than¬ Yahoo UK's story about changing all the "racist and sexist place names" in the UK (at least...I hope it was a joke: see for yourself: http://uk.news.yahoo.com/050401/17/ffg2g.html) is a piece presented by National Public Radio (NPR) on Friday during its program "All Things Considered."

Though labelled an April Fool's joke now, the piece was presented as dead serious. The gist of it was that, due to the popularity of Atkins dieting, the world demand for maple syrup from Vermont producers is at an all-time low. According to the story, untapped maple trees are dangerous...they have a tendency to explode, resulting in injuries and deaths, including decapitations.

A Vindication For Home Agent Programs

April 4, 2005

Bad news for the airline industry today, though the news is not news to anyone who flies. Airline service has worsened since last year.¬ The National Airline Quality Rating¬ Study,¬ conducted by the University of Nebraska, has found that overall quality scores have dipped again from the previous year's statistics (which were nothing to boast about). Ratings are based on on-time rates, baggage losses and customer complaints.

The good news for JetBlue, however, is significant: they're number one.

Happy Cheese Weasel Day

April 4, 2005

What is Cheese Weasel Day, you might ask? Each April 3rd (yes, it was yesterday, but yesterday was Sunday) is Cheese Weasel Day, an invented holiday (as opposed to Groundhog Day, which has some vague, shadowy historical roots). Each April 3rd, the Cheese Weasel -- and I'm not making this up -- visits every IT person on the planet and leaves a slice of cheese under his or her mouse. I suggest checking under yours...if you missed it, best to¬ catch it now rather than three weeks from now.

In Other News, The Newest Dance Craze Is "The Twist"

April 1, 2005

Do you ever get the impression that the federal government does not operate anywhere near the realm of the real world? I do...regularly...every time I visit a government office and find that the workers there consider themselves "harassed and overworked" when their three-times-daily coffee breaks are cut short by 30 seconds or someone asks them to do TWO things that day.

To further this well-deserved reputation, it appears the federal government recently announced it has finished a research project, assigned by Congress,¬ about Internet traffic. Problem is, the report was ordered in 1998 and expected to take just over a year. If the report was about methods of poulty breeding, for example, its lateness might not be so silly.

Does It Bother You That Amazon Knows Who You Are?

April 1, 2005

If you're a regular user of Amazon or online other book/DVD retailers, it's no secret that they know who you are (see Associate Press story below). Though I'm a bit of an online privacy advocate, the practices of Amazon or Netflix (both of which I am a regular user) have never bothered me. I've actually purchased books and CDs¬ that Amazon has recommended to me. Amazon knows I like British costume dramas, science fiction and epic fantasy novels, Jethro Tull and late medieval/early Baroque classical music.

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